B2B Customer Operations Specialist, Vivobarefoot
Sustainable footwear brand
Be an early applicant
Sustainable footwear brand
201-500 employees
Be an early applicant
201-500 employees
Company mission
To reconnect people to nature and their natural potential.
Role
Who you are
- 1+ years experience in B2B customer service, wholesale support or inside sales
- Strong communication, follow-through and problem-solving skills
- Comfortable with CRM and ERP/order management
- Able to prioritise in a fast-paced environment
- Comfortable working towards sales and activity goals with a track record of delivering results
- Some exposure to wholesale operations, logistics or working with 3PL/shipping carriers is a plus
What the job involves
- Here at Vivobarefoot, we're looking for a B2B Customer Operations Specialist to join our wholesale team, owning the full order journey for our wholesale accounts and helping us serve our partners with the care and precision our mission deserves
- You'll keep things moving across the full order lifecycle, resolve issues before they become problems, and spot opportunities to grow the relationships you manage
- Manage wholesale customer enquiries and the full order lifecycle - entry, changes, allocations, substitutions and ship-date confirmations
- Resolve order-to-cash issues and document actions in CRM/ERP
- Coordinate with warehouse/3PL, logistics, finance and sales to support on-time, in-full delivery
- Follow routing guides and compliance requirements to reduce chargebacks
- Qualify customer needs and recommend replenishment options and products
- Prepare quotes, follow up to close and convert service interactions into reorder revenue
- Run outbound campaigns for reorders, seasonal deadlines and lapsed accounts
- Manage the US NetSuite B2B CRM tool for US wholesale and Americas distributors
- Support weekly stock replenishment for owned retail
Our take
VivoBarefoot is a footwear brand that focuses on creating sustainable and minimalist shoes. The company was founded in 2003 by Galahad and Asher Clark, members of the Clark's shoe-making family, with the vision of making shoes that allow feet to move naturally.
VivoBarefoot's philosophy is based on the idea that the human foot is designed to be strong and mobile, and that traditional footwear often restricts foot movement, leading to various foot problems. Its shoes are lightweight, flexible, and are designed to have the ability to mimic the feeling of being barefoot while still providing protection and support.
Committed to reducing its environmental impact, VivoBarefoot prioritises using eco-friendly materials such as recycled plastic bottles, natural and recycled rubber, and sustainably sourced leather. In addition to sustainability, VivoBarefoot is involved in social and educational projects, and supports initiatives that promote barefoot walking, foot health, and overall well-being.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2018
$0.5m
GRANT
Apr 2016
$1.8m
SEED
Total funding: $2.3m
Company HQ
Barbican, London, UK
Leadership
Galahad Clark
(Co-Founder & CEO)Previously co-founded United Nude and Worn Again.
Asher Clark
(Co-Founder & CDO)Graduated from London College of Fashion with a BA in Product Design. Previously worked as the Head of Design at Terra Plana.
Salary benchmarks
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