Senior Director of People Operations, Monzo
+ Equity + Incentive Awards tied to your performance
More information about location
Digital-only bank platform and marketplace
Be an early applicant
Digital-only bank platform and marketplace
1001+ employees
Be an early applicant
+ Equity + Incentive Awards tied to your performance
More information about location
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- You’ve got extensive experience designing and leading People Operations and Technology strategies at scale, and you’re just as comfortable moving from high-level organisational design to getting your hands dirty
- You know the inner workings of People infrastructure inside and out - from payroll cycles and global mobility frameworks to managing complex enterprise HRIS ecosystems (ideally with direct exposure to Workday implementations or governance) - and you excel at navigating global, matrixed environments
- You are a collaborative, consultative leader and expert stakeholder manager, comfortable partnering with our VP and C-suite team to translate complex technical, compliance, or operational challenges into clear, business-focused narratives
- You are deeply clued up on GDPR, data privacy laws, localised payroll regulations, and international employment compliance
- And of course, you’re an inspiring, passionate people leader who loves enabling and supporting technical experts and SMEs, fostering continuous development and improved ways of working
- Experience in any of the following systems (desirable, not mandatory): Hibob, Workday, Greenhouse, Lattice, Peakon, Globalshares, Pave, Looker
What the job involves
- We call it Monzo Magic. Mission. Action. Growth. Inclusion. Care. It runs through everything that we do and within the People Team it’s how we set Monzo up for success by bringing mission-led people together to do work and banking differently
- We foster a culture that centres on our customers and brings together the best of tech with the best of banking. We empower a diverse, high-performing, innovative and agile workforce in doing the most impactful work of their careers to date
- We’re looking for a visionary and highly strategic leader to shape and lead how we streamline people processes and use technology to leverage the impact and value of our global workforce
- Reporting directly to our VP, Reward & People Operations, this role will own and lead Monzo’s vital people operations pillars: People Technology, People Analytics & Insights, Global Mobility, and People Operations & Payroll. You will partner closely with leadership to build a seamless, data-driven foundation for Monzo’s global workforce
- This is a brilliant time to join Monzo. You will inherit a talented, established group of SMEs at a pivotal transition time for the organisation as we implement our new HRIS (Workday), accelerate the adoption of AI technologies across the organisation, and are expanding the business into Europe
- You’ll create and champion a multi-year strategy and technical roadmap that aligns with our overall business goals, delivering seamless People processes
- You’ll be responsible for setting and driving the AI strategy across the People Team, leading an existing cross team People AI project squad
- You’ll be responsible for navigating governance and Executive stakeholder management, enabling the teams to focus on execution
- You’ll act as a thought leader, bringing the best industry practices to drive automation, continuous process improvement, leveraging technology to enhance self-service and digital transformation across all people touchpoints, improving the experience for Monzonauts, candidates, and managers
- You’ll lead activity to mature our people analytics capabilities, ensuring we have high-quality insights and predictive analytics that help leadership make evidence-based people decisions
- You’ll collaborate with your team leads to manage strategic relationships and optimise commercial budgets with external tech vendors and operational partners, ensuring we select, negotiate, and implement the highest-quality solutions for Monzo's scaling needs
- You’ll champion and uphold strong governance, control frameworks, and auditable processes across payroll, mobility, and systems to protect the integrity of our data, ensure compliance with localised employment laws, and pass financial audits with flying colours
- You’ll oversee the review of Monzo’s global payroll infrastructure and operations
- Direct reports:
- People Operations & Payroll Lead - lead a team of payroll and people operations associates
- Head of People Technology (Systems & Data) - responsible for a team of people systems and data experts, owner of HRIS implementation and our full people systems stack
- Global Mobility Lead - leads a team responsible for Monzo’s global mobility and immigration programmes
- People Analytics & Insights Specialist - 🆕role (to hire) responsible for delivering enhanced people and performance analytics and insights
Application process
- Call with Recruiter
- Initial Call with Hiring Manager
- 3 Loop Interviews
- We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million active users. The company faces competition from more traditional banks, such as Goldman Sachs and JP Morgan, which have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
The company launched in the US market in early 2022, partnering with Sutton Bank to provide accounts there. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. It is now moving forward with an IPO, targeting a £6-7 billion valuation
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$455.4m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company HQ
City of London, London, UK
Leadership
TS Anil
(Vice Chair)Previous ly CEO of the company. Also a Board Member at Accion. Previously Board Member at UK Finance, Global Head of Payments, Products & Platforms at Visa and was the Global Head of Retail Products at Standard Chartered Bank.
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