Account Specialist, Salesforce
Non-Profit
$60-80.3k
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$60-80.3k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Minimum of 2-4 years of customer facing roles with responsibilities including; full cycle sales, new business development, or customer success
- You've built global engagement across multiple lines of business and broadened product support within an organization
- You have experience (and should enjoy!) collaborating with internal team members like Solutions Engineers and Customer Success Managers, Product Managers, and Co-Prime teammates
- Financial Acumen
- Solid career longevity
- Knowledge of Salesforce ecosystem is a plus
- Understands what an account plan/mutual close plan and how it leads to success
- Solid business acumen around forecasting
- Track record of success
What the job involves
- As an established Account Specialist, you know how to navigate through nonprofit organizations and learn how they are ran
- You’re knowledgeable about your clients’ specific challenges and business objectives
- You understand how to align our software offering to build a custom solution that your clients can’t live without
- You understand what it means to sell a value based solution to and engage with C-suite Executives
- Your storytelling skills are unmatched so presenting across multiple departments won’t be a problem for you
- You excel in dynamic environments so shifting gears at a moment's notice and providing excellent customer service is what you consistently deliver
- Success will be measured by overall performance in bringing in net new clients and expanding existing accounts, all while delivering an exceptional customer experience
- Develop key customer stakeholder relationships and drive customer satisfaction
- Develop and drive the overall long-term strategy for the account, aligned to customer business objectives
- Coordinate internal Salesforce resources to meet customer business needs
- Working in tandem with small business Account Executives to qualify new business opportunities
- Share Salesforce value proposition for existing and/or new customers
- Drive growth within new and existing, assigned accounts
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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