Key Account Manager, Flash Pack
£50-55k
Mid and Senior level
London
Remote in London
Social adventures for like-minded solo travellers
Be an early applicant
Social adventures for like-minded solo travellers
101-200 employees
B2CTravelLifestyleWellbeing
Be an early applicant
£50-55k
Mid and Senior level
London
Remote in London
101-200 employees
B2CTravelLifestyleWellbeing
Company mission
To create one million meaningful friendships across the globe.
Role
Who you are
- You’re an experienced account manager and have demonstrable experience managing key accounts / suppliers and their performance including setting clear expectations and providing constructive feedback -this is not a Sales role (although negotiation experience would be a benefit)
- You’re proficient in data analysis and can use analytical tools to monitor performance metrics, identify areas for improvement and flag any risk
- You’re a strong problem solver and able to identify problems, investigate and execute effective solutions in a quick and effective way
- You’re a pro at relationship building and know how to foster strong, collaborative relationships with both external partners and internal teams - you can hold people to account whilst maintaining a collaborative partnership
- You’ve got experience with suppliers outside of the UK and ideally in a remote environment - our DMCs are distributed all over the world, and all our communication is done remotely
- You’re a strong influencer and know how to flex your approach depending on the person - you can use this skill to negotiate and resolve issues with your partners
- You’ve done this before in a high growth environment - we’re on a journey of growth and therefore if you’ve seen this journey before, it would be an added benefit
What the job involves
- We’re looking for an experienced Account Manager to join our team - this is a critical role in our team reporting to the Head of DMC (Destination Management Company) Account Management
- You’ll be responsible for building strong relationships with your assigned DMCs and managing their performance, ensuring they deliver high-quality trips to provide a great customer experience and enable growth
- Proactively managing and overseeing the performance of your assigned DMCs, ensuring they are meeting our quality standards, service level agreements and are providing a service that is aligned to our goals and values
- Building and maintaining strong relationships with DMCs fostering a collaborative, trusting and transparent partnership - you’ll be having regular performance reviews providing feedback and setting goals, so strong relationships will be key!
- Onboarding new DMCs by designing and delivering training to ensure they are aligned with ways of working, our expectations and service level agreements
- Utilising performance management tools and processes to track and monitor performance, proactively identifying opportunities and risks and reporting on this data to senior stakeholders such as the Head of DMC Account Management / Head of Commercial Supply informing strategic decision making
- Sharing any DMC performance issues with our Commercial Supply team so they can implement replacement or supplementation strategies when necessary
- Working closely with internal teams such as Commercial Supply and Customer Experience, seeking feedback and insights that would be relevant in assessing performance to feedback to the DMCs and providing local information and insights from DMCs to these teams to support internal decision making
- Supporting product iteration by working with your DMCs to obtain local information and insights, knowledge sharing and collaborating with internal teams so itineraries can be enhanced and working with your DMCs to bring these changes to life
- With the other Key Account Managers, supporting the Head of DMC Account Management to execute the mid and long term strategy for DMC partnerships
Application process
- Our interviews take place on Google Meet and usually consist of the following stages:
- An interview with the hiring manager to hear more about your background and experience and to give you a deep dive into the role (60 mins)
- A case study and presentation with the hiring manager and key stakeholders to see how you’d solve a problem (60-90 mins)
- Meet with one of our founders for any final questions you or we have (30 - 45 mins)
- Some roles may have extra stages, but we will let you know as soon as possible in the process if this is the case
Salary benchmarks
Our take
Flash Pack is a travel firm whose mission is to build new friendships through group travel for solo travellers. The founders are a couple who started discussing the business idea behind Flash Pack during their first date. Both of them realised that there was a gap in the market for a travel company that catered to people such as themselves.
Their target market is professionals with a growth mindset. Their trips are carefully designed to offer immersive and authentic experiences, distinguishing Flash Pack in a tourism market that is crowded with bland trips.
While the company took a hit during the pandemic, hitting pause on its adventures like many others - but it didn't stay down for long. Since relaunching, the company has seen even more success, with triple-digit year-on-year growth and a shelf full of awards to show for it. And with the solo travel market heating up fast, Flash Pack looks perfectly positioned to ride the next big wave.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Funding (1 round)
Oct 2023
$6.2m
GROWTH EQUITY VC
Total funding: $6.2m
Company benefits
- Remote flexible: We are a remote flexible business with employees across the globe. Our regional teams get together about every 6-8 weeks for collaboration and social interaction, and we do all-team virtual socials every 4-6 weeks
- Flexible working hours: We know everyone works best differently so you can choose to work in a way that suits you and you team. all we ask is that you are available 3 hours of overlap per day with your core teams
- Transparent salary bandings with Growth opportunities: Our progression and compensation framework is completely transparent to our Flash Packers. We benchmark our salaries annually, and performance and compensation reviews take place bi-annually
- Stock Options: We believe everyone should share in the success of Flash Pack, so all employees get stock options after your first year of employment
- Matched Pension: We want you to feel prepared for the future, so we will match your pension up to 5% (UK employees only). In the US, our EOR partner matches contributions at a rate of 2% of earning per pay period
- Unlimited Mental Health & Wellbeing Support: Access to therapy and counseling services through Oliva are available to ensure you feel supported and enabled at all times
- Enhanced Parental Leave: No matter how your family gets started, you'll be supported here. We offer 15 weeks full pay if you're the primary caregiver & 4 weeks full pay if you're the secondary caregiver. Ask about our comprehensive offering
- Enhanced and Flexible Annual Leave: You'll get 25 days annual leave, plus your bank holidays. If you celebrate different holidays, you can use these days elsewhere! In addition, we close between Christmas and New Year. Plus, you'll get your birthday off every year, and an additional day leave for each year at Flash Pack (capped at 5 days). (Annual leave policies vary based on the country of employment)
- Work from abroad: Experience new cultures, meet inspiring people and fuel your creativity with the opportunity to work from abroad for 45 days of the year
- A diverse and inclusive team: We recognise and celebrate the diversity of our team and celebrate each and everyone one! We're led by a BAME female CEO and have employee groups such as our Neurospicies who help us make Flash Pack better each and every day! DEI&B is the golden threat that ties our culture together, weaving it through the every fiber of our ways of working, policies, benefits and code of conduct
- Flash Pack Adventure: Experience the magic of Flash Pack firsthand with the opportunity to travel and join one of our unforgettable adventures after your first year of employment
- Life-Change Care Plans: Our Care Plans focus on personalised accommodations, flexibility and understanding in order to provide the right level of support for each individual. This covers, but is not limited to life changes involving: miscarriage, pregnancy loss, IVF, menopause and gender transition
- Refer someone in: If you bring a new team member to the pack, you'll get a £1000 bonus!
Company values
- Customer, Team, Self: You seek what is best for Flash Pack before yourself or your group. Service is the foundation on which this business is built and we believe a culture that fosters non-ego, servant leadership is a truly differentiated advantage that can only be built on trust.
- Growth Mindset: We compete in a hyper-competitive industry where benchmarking against competitors is the norm. We’re looking for people who want to set the benchmark rather than celebrate incremental improvements over the competition
- Simplify, Focus, Execute: We value simplicity over complexity. We strive to ruthlessly prioritise. We say no to many things so we can focus on the things that are truly meaningful to us. Bias-to-action and avoid analysis-paralysis. Focus on great results rather than on process
- Humility: No A’holes please, this includes staff and customers. We bring together exceptional individuals but we optimise for the best team outcome. There is no individual bigger than the team and we don’t tolerate egotistical or selfish behaviour. Be self-critical, welcome feedback, continuously experiment and seek perspectives and solutions from outside the company
- Embrace the Adventure: Yes we stole this from Airbnb! To us this means embracing challenges, use feedback and learn from failures and mistakes rather than dwell on them. Be a curious and a continuous learner, focus on bettering oneself and your team rather than protecting oneself
Company HQ
London, UK
Leadership
Lee Thompson
(Co-Founder & CMO)Previously a Director at Lee Thompson Photography for 8 years.
Radha Vyas
(Co-Founder & CEO)Studied European Politics and Spanish at The University of Hull. Previously a Trustee at Childreach International for 2 years and a Director of Fundraising at Vyas Fundraising for 7 years.
Oliver Lee
(CFO)Oliver initially joined Flash Pack in 2019 as a Finance Manager, quickly becoming the Head of Finance and then the CFO in 2021. Prior to Flash Pack, they were a Manager of Transaction Services at Evelyn Partners, and a Senior Associate at Nexia International and SingerLewak.
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