Manager of Risk Operations, Super

• 5+ years of experience in fraud prevention or risk operations, with at least 2 years focused on financial products or identity
• 2+ years of people management or team leadership experience
• Proficiency in data exploration using SQL and/or BI tools (e.g., Looker, Tableau)
• Experience collaborating with Product, Engineering, Legal, or Finance on risk policy or control design
• Strong analytical and problem-solving skills; thrives in fast-paced, ambiguous environments

Desirable

• This newly created leadership role is designed to protect the integrity and profitability of Super.com’s financial products — including the Super.com Card and Super.com Cash — as they rapidly scale. You will own both strategy and execution: leading a team of analysts, shaping fraud, abuse, and KYC policies in partnership with Product, Finance, and Compliance, and developing controls that safeguard one of Super.com’s most critical growth engines
• This role is foundational in building a responsible, scalable financial products platform that earns user trust and strengthens Super.com’s long-term profitability. This role must be based in the United States due to bank requirements
• Identify emerging fraud, abuse, and identity risks across financial products; partner with Product, Compliance, and Engineering to design and optimize policies, rules, and controls that balance growth, customer experience, and profitability
• Conduct deep-dive investigations into complex fraud and abuse patterns, including identity theft, synthetic identity activity, and transaction fraud
• Oversee KYC program execution and collaborate with the sponsor bank to ensure compliance with BSA/AML obligations, including suspicious activity reporting and watchlist monitoring
• Develop, monitor, and report on key performance indicators and loss metrics related to financial products risk
• Manage and coach a team of risk analysts, ensuring clear prioritization, analytical rigor, and high-quality execution