Technical Account Manager, Okta
Enterprise Central
$116-194k
OTE
Salary applicable to California, Colorado, New York and Washington applicants only
More information about location
Management platform securing resources from cloud to ground
Job no longer available
Management platform securing resources from cloud to ground
1001+ employees
Job no longer available
$116-194k
OTE
Salary applicable to California, Colorado, New York and Washington applicants only
More information about location
1001+ employees
Company mission
To improve the connections between people and tools to make companies more productive and secure.
Role
Who you are
- 4+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
- Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
- Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
- Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business process (ITSM, HR, etc)
- SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities
- Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc)
- Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc)
- Familiarity with IAM solution providers is strongly desired
- Strong background in any of the following: Technical Account Management, Technical Consulting, Product Management, Solution Architect, or similar role
- Understanding of common software development practice. Understanding of identity and surrounding technologies
- Strong business acumen, history of success owning enterprise segment customer relationships and escalations
- Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to a CIO
- Ability to track and influence customer behavior and health metrics across a portfolio of accounts
- This position requires you reside and work in Central time zone and will have some travel required (under 25% of time)
- BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience required
What the job involves
- Technical Account Management is a global team that partners with Okta’s Customer Success team and collaborates with Okta’s customers to share knowledge, best practices and make recommendations to continuously innovate around identity and security
- We are Okta product experts, and we enable Okta's worldwide growth by educating existing customers and ensuring they are happy and successful
- We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Okta and industry best practices
- A Technical Account Manager (TAM) specializing in enterprise identity, including Okta’s Workforce Identity Cloud (WIC), Customer Identity Cloud (CIC) and adjacent technologies
- The TAM will provide Okta’s customers with strategic technical guidance over the comprehensive suite of products and features available at Okta
- They are held in high regard as a technical expert for how Okta’s solutions translate to business value
- The TAM specialization calls for an understanding of hybrid scenarios that capitalize on Okta’s ability to manage authentication, authorization and lifecycle management capabilities for SaaS, on-premise and custom enterprise applications
- Advise customers on best practices and product adoption in a post-sales capacity
- Partner with Customer Success Managers and serve as their technical counterpart on a defined book of business, largely mid-market, consisting of a broad portfolio of accounts
- Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements
- Maintain focus on increasing subscription adoption, customer satisfaction and retention
- Review customer architectures and Okta configurations to ensure they are enhancing security posture and capturing ROI as Okta releases new features and functionality
- Take and respond to reactive questions from Customer Success Managers
- Establish strong personal relationships on key accounts with decision-makers and stakeholders
- Participate in content creation for both internal and external enablement of staff and customers
Our take
Okta started off as an identity company where organisations, large and small, could tap into the company to have a single sign-on interface to access all cloud applications now centralised. Okta has since expanded to provide identity management at the device as well as the server level.
The new approach towards network security is increasingly based on identification and authentication, and Okta is on track to become the go-to vendor in the space. It aims to do so by developing products that enable people to access applications and other tools more smoothly and securely than ever before.
Okta has taken strides towards expansion through significant employee growth and shuffling executive leadership. The company has also made lateral moves such as tackling governance concerns, opening up new paths for revenue.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2015
$75m
SERIES F
Jun 2014
$75m
SERIES E
Total funding: $229.3m
Company benefits
- Work from home opportunities
- Health + Wellness
- Financial Benefits
- Pay + Incentives
- Time Off
- Everyday Living
- Resources
Company HQ
The East Cut, San Francisco, CA
Leadership
Todd McKinnon
(Co-Founder & CEO)VP of Development at Salesforce.com and has nearly a decade of experience in various engineering and leadership roles at PeopleSoft.
Frederic Kerrest
(Co-Founder & Vice Chairman)Worked in Sales and Business Development at Salesforce.com, and previously co-founded high-tech consulting firm Meridian Global Solutions.
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