Product Operations Specialist, Benchling

• Have 2 to 4 years of experience in product operations, internal tools, or a PMO role supporting software teams
• Are fluent in Airtable, including automations, syncs, base design, and interfaces
• Can set up Slack workflows, connect Jira to other tools, and automate common internal tasks
• Are comfortable writing basic SQL and using Mode or Snowflake for operational dashboards
• Love finding and fixing inefficiencies using AI, automation, and thoughtful tooling
• Work independently, follow through reliably, and take pride in making internal systems run smoothly
• Communicate clearly, document well, and bring a helpful, service-oriented approach to your work

Desirable

• We’re looking for a Product Operations Specialist who is excited to be at the forefront of AI-powered productivity and passionate about making teams faster and more effective
• In this role, you’ll eliminate toil, automate the obvious, and deliver smart, pragmatic solutions that enable our product, engineering, and design teams to focus on delivering value for customers
• You’ll help evolve how we build software by designing lightweight, useful processes and automating the work nobody wants to do more than once
• You’ll support the full Build organization, partnering closely with teams across Applications and Platform
• You’ll also help facilitate the Build Council, our forum for aligning product development practices and ensure that the systems, documents, and processes we rely on stay nimble and up to date
• This role is ideal for someone who might otherwise be a solutions consultant, internal tools engineer, or technical program manager, but is drawn to service-oriented, behind-the-scenes impact within a collaborative product org
• You’ll combine systems-thinking with hands-on execution using tools like Jira, Slack, Airtable, Confluence, and emerging AI assistants and automations
• Build and own automations across Airtable, Slack, Jira, and other systems: Design systems that reduce repetitive work and improve coordination. Automate alerts, syncs, updates, and key rituals using no-code tools, native automation features, and AI assistants
• Own Airtable as our current product operations platform: Manage structure, automation, and usability of our Airtable bases for product feedback, planning, and reporting. Ensure clean data, smooth workflows, and scalable usage across teams
• Service-Minded Partner: Be a trusted operational partner to engineering leaders, product managers, and designers. Approach challenges with empathy and pragmatism
• Jira & Confluence Configuration: Own and evolve the planning infrastructure that powers Benchling’s software development lifecycle, from dashboards and custom fields to automation rules and integrations
• Build Council Enablement: Support the cross-functional team that steers our product development practices. Help keep systems, documentation, and people aligned as we grow
• Data-Driven Insights: Build lightweight dashboards and tracking systems that illuminate bottlenecks, trends, and opportunities to improve how we build
• Process Design & Documentation: Maintain clear, audit-ready references for product lifecycle stages, team rituals, and enablement resources. Be the source of truth for how we work
• Partner with compliance stakeholders: Work with Security and GxP teams to ensure that tooling and documentation practices meet compliance requirements and support audit readiness