Client Success Manager, Vida Health
Health Plans/PBM
$130-160k
More information about location
Virtual care for physical and mental illnesses
Open for applications
Virtual care for physical and mental illnesses
501-1000 employees
Open for applications
$130-160k
More information about location
501-1000 employees
Company mission
To eradicate chronic illness, both physical and mental.
Role
Who you are
- 5+ years of experience in account management, sales, customer success or other external-facing roles, ideally in a health tech company/healthcare industry, or from a management consulting background
- Familiarity with the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry
- Familiarity with key healthcare administration/payer processes
- Critical thinking skills, ability to analyze data, identify gaps and risks and work with stakeholders, both internal and external, to create and implement recommendations for improvement
- Ability to create and utilize work-plans to effectively prioritize and manage multiple concurrent client priorities and tasks across one or more work-streams
- Professional and polished written and verbal communication skills, ability to effectively summarize information and present findings and recommendations to internal and client leadership
- Ability to develop and maintain leadership level relationships internally and externally
- Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality
- Must be comfortable with navigating ambiguity and have the ability to strategically prioritize
- Must be very organized and a team player
- Proficient in the use of web and mobile technologies, powerpoint and excel
- Passionate about Vida’s mission
- Bachelor’s Degree at minimum
What the job involves
- As a Client Strategy Manager at Vida, you will play an integral role in understanding the needs and priorities of Vida’s clients
- You will be “the face of Vida” to provide client delight and exceed expectations at all touchpoints in the client journey
- This includes working closely with clients as well as internal teams at Vida in the development of our business strategies and programs
- This role needs a high level of communication, relationship building, and business judgment to be successful, including performing data analysis, leading projects with internal constituencies, such as sales, marketing, and product as well as external partners
- Be “the face of Vida” and ensure Vida is successful, while also maintaining client satisfaction throughout the client journey
- Own end-to-end client relationships from planning, launch, ongoing management and renewal
- Be the storyteller of Vida’s mission, value propositions and impact through qualitative and quantitative analysis to both our clients and internal Vida team
- Understand priorities among clients and key stakeholders as well as up-sell opportunities
- Present analysis & make strategic recommendations to leadership
- Co-create the marketing and engagement playbook for Vida’s client profiles
- Lead internal collaboration efforts across various functions which include product, design, engineering, analytics, sales and marketing, to develop and implement solutions addressing client needs, furthering Vida’s goals as well as success with the client
Our take
Technology presents a vast range of solutions to help improve the quality of care that individuals can access, including health tracking apps, digital medical appointments and virtual health coaching. However, these innovations have ultimately resulted in a tangle of resources and solutions which can be difficult or inconvenient to access.
Vida Health integrates a wide variety of these innovations in the healthcare industry into packages, aiming to provide improved healthcare to individuals, employers and health insurers with an organized selection of physical and mental health services. This approach is more convenient and effective than finding and signing on to individual services, and Vida has accordingly grown a large customer base including the likes of PayPal, ebay and Prudential.
With the mass of options available to improve healthcare becoming overwhelming, Vida Health has been smart to identify the need for an integratedsolution. Investors agree - it has attracted significant levels of funding, most recently in a Series D round. Going forward the company is well poised to grow further as employers increasingly realize the importance of supporting their employees' mental and physical health needs.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Nov 2023
$28.5m
LATE VC
May 2021
$110m
SERIES D
Total funding: $216.5m
Company benefits
- Flexible paid time off
- Paid parental and family leave
- Learning and development opportunities
- Monthly wellness benefit
- Vida program access
- Work from home opportunities
- Comprehensive health plans
Company values
- Put members first - We’re laser-focused on the better health, exceptional clinical outcomes, and success of our members
- Be an Entrepreneur - We’re scrappy, take calculated risks, and build in the white space
- Persist and delight - We experiment, we innovate, we iterate, and we give a damn about getting things right
- We get stuff done - We apply grace, grit, and a growth mindset to get stuff done
- Disagree but commit - We say the hard things, hold each other accountable, and commit —even if we disagree
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Stephanie Tilenius
(CEO)Previously VP & GM of PayPal Merchant Services at PayPal SVP & GM - North America and Global Product at eBay and Vice President - Commerce and Payments at Google.
Share this job