Solutions Architect, Iterable

• If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description
• Experience working with HTML, CSS, nodeJS, React Native, and Javascript
• Experience developing apps on one or more device platforms, including iOS, Android
• Familiarity with APIs to connect mobile applications with back-end services
• B2B customer facing experience with a SaaS company
• Experience with leading software implementation and support
• Experience providing technical consultations to executive-level decision makers
• Previous experiencing solving technical problems

Desirable

• Reducing friction and bridging the gap between technical and non-technical stakeholders is extremely important throughout the customer's experience
• In order to bridge that gap, you’ll partner with members of the customer success team during technical calls with our customers
• Reporting to the Solutions Architect Lead, you’ll be responsible for answering all functional and technical questions pertaining to the Iterable platform with a focus on our mobile offering
• You will also advocate for our customers by speaking to them to learn about their pain points
• You’ll then strategize with the Customer Success Managers to figure out potential solutions that best alleviates our customer’s pain points
• Provide technical guidance to support mobile integrations
• Become a subject matter expert on all things related to the Iterable platform, focusing on our mobile offerings, including our SDK and mobile partner offerings (Branch, Adjust, AppsFlyer, etc.)
• Become a trusted advisor to our customers’ technical stakeholders
• Troubleshoot our customers' mobile apps as it relates to the Iterable integration
• Scope, manage and deliver solution specifications
• Take ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
• Conduct product training and demo new features to increase product adoption