Senior UX Researcher, Candidly

• 7+ years of experience in UX research or a related field, working across the full research lifecycle (planning, execution, analysis, and presentation)
• Proven expertise in various research methods, including both qualitative and quantitative approaches
• Ability to work independently and autonomously in a remote setting, managing multiple projects with cross-functional stakeholders
• Experience in fast-paced, dynamic environments, with the ability to adapt and pivot research plans as needed
• Exceptional communication and storytelling skills, with the ability to synthesize complex research into digestible insights for diverse audiences
• Experience collaborating with design, product, and engineering teams to translate research into actionable design decisions
• Strong knowledge of usability principles and a passion for creating user-centric products
• Demonstrated ability to balance strategic thinking with detailed, hands-on research tasks

Desirable

• Candidly is seeking a full-time Senior UX Researcher to help drive our mission to optimize student debt repayment and savings, creating impactful experiences for users
• Reporting directly to the Head of Design, this role will collaborate with cross-functional teams to conduct research that shapes the development and innovation of our platform
• The ideal candidate is a passionate advocate for users, excels in generating actionable insights, and thrives in a fast-paced, dynamic environment
• Collaborating closely with product, design, and business teams to identify research needs and areas of exploration
• Acting as a thought leader for user research, consistently advocating for user-centric design and decision-making
• Designing and executing end-to-end custom primary research using a variety of qualitative and quantitative methods (e.g., user interviews, usability testing, surveys, contextual inquiry, and analytics)
• Developing research plans to investigate both user behavior and attitudes, translating findings into actionable insights
• Managing and prioritizing research projects, aligning with stakeholders across a fast-changing and often ambiguous environment
• Communicating research findings effectively to multiple teams and stakeholders, illustrating suggestions in compelling, creative formats
• Collaborating cross-functionally with product management, design, content strategy, engineering, and marketing teams to ensure that research insights fuel ideation and product development
• Generating insights that support ideation, design evaluation, and iterative improvements to the product
• Helping to shape and drive the product roadmap based on data-driven user insights