Customer Success Team Manager, Leap Tools

Mid-Market

CA$90-100k

Salary applicable for Ontario based candidates, may vary in other locations + Quarterly bonus

Google Sheets

Salesforce

Google Workspace

Senior and Expert level

Remote from Canada

AR visualisation platform

Job no longer available

AR visualisation platform

101-200 employees

B2BAugmented RealityComputer VisionSaaS

Job no longer available

CA$90-100k

Salary applicable for Ontario based candidates, may vary in other locations + Quarterly bonus

Google Sheets

Salesforce

Google Workspace

Senior and Expert level

Remote from Canada

101-200 employees

B2BAugmented RealityComputer VisionSaaS

Company mission

To revolutionise the retail experience and advance the frontiers of computer vision technology.

Job

Company

Role

Who you are

You have a strong account management and technical background and want to leverage your desire to build relationships. You are on a mission to build a team of trusted advisor to customers and strive to ensure their success
You are curious and interested in the details that enable business objectives for those we partner up with. You want to make a big impact and take ownership of process improvements, as well as working directly with a team to implement them
5+ years of experience in customer success, account management, or a similar role, ideally within a SaaS environment
Strong leadership and team management skills
Proven track record of driving customer satisfaction, retention, and revenue growth
Excellent communication (written and verbal), problem-solving, and relationship-building skills
Ability to analyze data and make strategic recommendations
You are comfortable working in the Google Workspace (Google Sheets and Google Docs) and with Salesforce
Bonus asset: Fluency in a second language
You should apply to this job even if you don't fit this role perfectly because we can create a new role for you with corresponding compensation

What the job involves

Grow a book of customers by leading a team of Customer Success Managers
Use your technical understanding to best support your team managing our customers
Leverage your exceptional success and account manager experience
Maintain a high customer retention rate
Develop strategies to increase revenue retention and drive growth within our customer base
Serve as the voice of our customers to our internal teams - including Product, Sales, and Leadership
Create and document knowledge in a central repository of technical solutions to customer problems
Partner with internal teams to drive best-in-class customer experiences and WOW moments to our customers
Provide coaching, training, and guidance to ensure CSMs meet or exceed their performance goals
Support CSMs and customers on escalations and challenging situations

Application process

Now: You upload your resume and complete a brief questionnaire
Step 1: We arrange a video call with you to assess your abilities
Step 2: Complete a take-home assessment
Step 3: You attend the second video interview soon after
Step 4: You attend the third interview
Step 5: You meet one of the founders
At Leap Tools, we leverage AI technology to enhance our recruitment process. These tools assist with tasks such as resume screening, sourcing prospective candidates, and to support administrative tasks for enhanced operational efficiency
Founders and senior leadership are directly involved in our recruitment process, and AI is never used to make the final hiring decision. We are committed to the responsible use of AI in our hiring practices

Our take

Leap Tools is an AR visualisation platform that helps retail customers visualise the products they want to buy within their own homes. Using augmented reality, it purports to increase eCommerce conversion rates by five times and increase web transactions by 10%.

Through its visualisation app Roomvo, Leap Tools can show what products - mainly homeware and furniture - will look like alongside people's other possessions. The idea is to turn potential customers into real customers because they don't have to rely on their imagination.

This simple solution solves a leading problem in eCommerce at a time when the majority of all shopping journeys begin, if not end, online. Leap Tools made its way onto Deloitte’s Fast 500 and Fast 50 for Canada in 2022, indicating a real interest in the product visualization software.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

21% employee growth in 12 months

Glassdoor (4.1)

Company

Company HQ

Yorkville, Toronto, ON

Leadership

Pawel Rajszel

(CEO)

Also Co-Founder of Roomvo app.

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