Senior Product Manager, Highnote

• You will need to have knowledge of payment platforms and implementing API first products
• Empathy for customers and an ability to glean insights from customer interviews. You have an innate ability to feel the customer’s pain and put yourself in their shoes. You articulate the why behind the what with clarity and defend your position in your sleep
• Ability to unblock your team with detailed product requirements and expert communication skills. You can keep a meeting on track single handedly by clearly articulating problems. You are able to translate customer and operational insights into product requirements that are easily digestible by your team
• The ability to think strategically and translate it to detailed requirements. You are able to align delivering customer delight with the business needs. You can work from both ends to define a roadmap, create data flows, mockups, and prioritize even in the face of extreme ambiguity
• Robust data analytics skills. You enjoy discovering meaning and developing applicable logic from data analytics. You’re able to not only work with data, but create metrics to quantify product success
• Experience shipping world-class products. You have a tool kit of product processes that you’ve used to successfully discover, define, and deliver delightful products for your customers. You're flexible and know which tools to use when, yet you are constantly seeking out new resources to add to your kit
• High accountability for execution and ownership. We are not project managers but project management is part of what you do. You’re not afraid to hold people accountable, including yourself. You are an expert in your domain and create trust that results in shared ownership of execution
• Experience in Payments or Financial Services and to say “you learn quickly” is a gross understatement. You have a working knowledge of building and extending payment platforms, money movement, card issuing products, finance, or accounting platforms. And if you don’t, you dive deeply to research areas of opportunity, translating them into product requirements
• Innovative, but detail-oriented personality. You have a relentless focus on enhancing the customer experience while keeping track of every detail. You maintain a healthy backlog for your team, and are able to balance long term and short term needs of your product and the business
• Strong sense of self. You are self-aware, know your strengths, and where you have blind spots that you want to improve. You are constantly seeking knowledge and know when to rely on your network of experts. You take feedback easily, as you know it is a gift from others believing in you

Desirable

• Highnote is looking for a Senior Product Manager to build out our unified payments platform
• This is an opportunity to bring your prior experience and tool kit to a high growth company where you will work with Customers, Design, Sales, Operations, and Engineering leadership to build the most modern payments platform for Card Issuance, Acquiring, and Credit servicing
• Most importantly, you will be an evangelist for our internal and external customers’ needs. Ideal candidates will have experience in ambiguous environments executing a variety of functions to get the job done
• Shipping quality products, quickly and in most likely in phases
• Partnering with engineers, designers, marketing, sales, operations, risk, and finance to ensure what you are shipping is aligned with the customer’s needs and the product strategy
• Performing quantitative and qualitative analysis to identify opportunities to improve the product experience and drive business value
• Defining and driving a roadmap for the development of the product platform
• Prioritizing your product backlog to maximize the customer experience and business value
• Obtaining customer feedback to inform company goals, deepen platform domains capabilities, and support the company’s strategy
• Identifying and understanding the market, customer, and business needs to build products that resonate
• Influencing leadership to align with your product strategy and prioritize your highest value initiatives