Customer Success Representative, Fountain
Contract
$40.4k
€19.44 per hour
All-in-one high volume hiring platform
Job no longer available
All-in-one high volume hiring platform
201-500 employees
Job no longer available
$40.4k
€19.44 per hour
201-500 employees
Company mission
To help organizations find and hire the right people across industries such as retail, healthcare and logistics.
Role
Who you are
- 2+ years in a customer-facing role
- French language proficiency (Mother tongue) + fluent English language
- A background in customer success, support and/or account management, developing holistic strategies to train and guide complex organizations toward measurable business outcomes
- Expertise in project management and experience leveraging internal resources and stakeholders to execute against deadlines within a complex organization
- Strong attention to detail, effective time management, and organizational abilities
- Curious and eager to learn the industry and product
- Strategic thinker with a knack for identifying creative solutions
- Proven ability to operate effectively in a fast-paced environment and adapt quickly to change
- Demonstrated ability to quickly learn new technologies and reporting platforms
- Intermediate skills in Microsoft Excel / Google Sheets
- Ability to travel for the occasional on-site customer meeting
What the job involves
- As a Customer Success Representative (known internally as a Fountain Country Representative or FCR), you will work as an independent contractor and will work exclusively with one of the biggest players in the logistics space to ensure their Delivery Partner franchises are fully trained on the Fountain platform and are fully utilizing the platform
- In this role, you will be owning the ongoing engagement and training of the Delivery Partner franchises in the France market
- Our team’s mission is to build, deepen and grow relationships with our customers by:
- Understanding their current and future business goals and challenges
- Leveraging our recruiting and technology expertise to share insights and best practices
- Communicating the value of these solutions to their team and executives
- Onboard and train Delivery Partner franchises based in the country assigned to you onto the Fountain hiring tool. These training sessions will be held over Zoom
- Build long-term relationships as you begin to understand their systems, personnel, needs, and goals of your customer base. Be a strategic partner and thought leader for your customers by providing recruiting industry insights and best practices
- Virtually meet with the Delivery Partners regularly to help them optimize their driver hiring processes utilizing the Fountain hiring platform
- Ensure Delivery Partners are actively engaging with the Fountain tool
- Train Delivery Partners to new Fountain product features and operational changes
- Interact with clients via email and Zoom to gather project requirements, communicate strategies, and report back the tracking milestones and success
- Create, outline, and maintain updates on project plans, document milestones, and contribute to client success stories
- Collaborate with internal teams (sales, product, engineering, marketing), advocating on behalf of your customers
- Use your insights and innovations working with customers to lead team projects that improve the experience for all customers
- This position will start as a 1-year contract
- You will be expected to work a standard 40-hour work week
Our take
Companies regularly struggle with recruitment, spending valuable time and resources on sourcing candidates, interviewing them, and analyzing job eligibility. Applications are processed through antiquated job board systems and require additional lengthy processes such as paperwork signing, background checks, and training - ultimately presenting a need for innovation in the recruitment processes.
Fountain provides a data-driven recruitment and candidate management platform for businesses, allowing them to leverage their data to identify recruitment inefficiencies, and automate interviewing, hiring, and post-hire workflows. The company provides bespoke solutions for industries such as hospitality, healthcare, and retail, integrating its technology within industry-specific software and communication formats to make the recruitment experience easier for prospective employees and employers.
Whilst it faces competition from other automation-driven recruitment platforms, Fountain stands out by improving the recruitment process for both employees and employers, helping to reduce communication and processing speeds for both parties. Through this approach, the company claims that it can increase recruitment scope, speed up recruitment processes, and help companies to hire the best candidates for their hiring goals. In 2023 it released conversational AI tools for frontline workforce management, and Fountain Onboard and Fountain Compliance, utilising developments in the machine learning space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2022
$100m
SERIES C
Nov 2021
$85m
SERIES C
Total funding: $217.3m
Company benefits
- Flexible PTO & Work Hours
- "Work from Anywhere" Policy
- Comprehensive medical, dental, and vision coverage
- HSA & FSA (Medical and Dependent Care)
- Life Insurance & STD/LTD
- 16 Weeks Paid Parental Leave for Birth/Adoption
- Wellness/Gym Reimbursement
- Phone Stipend
- Remote IT/Home Office Stipend
- Learning and Development Reimbursements
- Fun, interactive and inclusive team-building events, off-sites, and happy hours
- 401K Plan
Company HQ
Financial District, San Francisco, CA
Leadership
Sean Behr
(CEO)Previously a Senior Vice President of Global Operations for Adap.tv from 2007 to 2014. They are the Co-founder and CEO of STRATIM from 2014 to 2020.
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