Lifecycle Operations Lead, Remote
$36.9-93.4k
+ stock options
HR solutions for distributed teams
Be an early applicant
HR solutions for distributed teams
1001+ employees
Be an early applicant
$36.9-93.4k
+ stock options
1001+ employees
Company mission
To open up the world of work for every person, business, and country.
Role
Who you are
- Strong and demonstrable experience working in a large-volume / high-complexity tech enabled operational team across diverse global regions and countries
- Strong and demonstrable technical expertise in workflow and data processing systems, with a tech mindset and drive to automation
- Hands on experience identifying, piloting, and scaling AI enabled workflows, including prompt based tools, knowledge retrieval, summarization, and decision support, with a strong focus on quality, privacy, and risk
- Ability to define AI success metrics and evaluate outcomes, such as cycle time reduction, quality improvements, and risk reduction
- A productivity champion who constantly seeks ways to improve and accelerate the team's work, with a clear bias for action and continuous operational efficiency
- Proven capability to design and implement operational workflows aimed at improving efficiency, productivity and accuracy
- Strong analytical skills and advanced data analysis experience using data and BI tools with a special focus on operational metrics
- Be able to go from “scout to scale” and actually start things up, successfully handling projects with little management supervision
- Excellent communication, influencing, conflict management, and negotiation skills, with the ability to independently lead challenging conversations and drive positive outcomes
- Writes and speaks fluent English
- Experience working in a startup or high-growth environment is highly desirable
- It's not required to have experience working remotely, but considered a plus
What the job involves
- As a Lifecycle Operations Lead: Employee Relations & Transitions, you will support the Employee Relations and Transitions team on day to day operational challenges
- This includes workflow design, process improvement, tooling, automations, data management, knowledge management, and the creation and maintenance of standard operating procedures. You are the point of contact for process, data, and tech operational needs across ER&T
- In addition, you will help accelerate Remote’s adoption of practical, safe AI across ER&T. You will identify high impact use cases, partner with cross functional stakeholders to deliver, and help the team build AI fluency through clear guidance, playbooks, and guardrails
- You will be reporting to Senior Manager, Lifecycle Operations: Employee Relations & Transitions
- Improve customer experience and trust: Reduce turnaround time and rework across resignations, conversions, and offboarding journeys, while improving clarity of communication and outcomes
- Increase operational capacity and scalability: Standardize workflows, build automation, and reduce active handling time so the team can handle growth without compromising quality
- Strengthen compliance and risk management: Embed guardrails into processes and tooling to ensure consistent, auditable handling of sensitive employee events across countries
- Enable cross functional execution: Turn lessons learned from cases into actionable improvements with Product, Engineering, and other Lifecycle teams
- Improve visibility and decision making: Build reporting and dashboards that help leaders understand performance, drivers of backlog, and the impact of changes over time
- Process and workflow design
- Design and update complex process maps, workflows, and standard operating procedures for Employee Relations and Transitions
- Proactively identify automation and process improvement opportunities, working closely with ER&T leadership, Lifecycle peers, and Product
- Identify and prioritize AI opportunities across ER&T, then run discovery, testing, and rollout plans to move from pilot to scaled adoption
- Support ER&T on new country expansions by mapping key lifecycle events, dependencies, and handoffs across internal and external stakeholders
- Drive continuous improvement through a structured lessons learned practice, translating recurring case patterns into process and tooling changes
- Tooling
- Act as the ER&T point of contact for Lifecycle initiatives impacting the tool stack, ensuring ER&T needs are represented and changes are rolled out smoothly
- Actively support the ER&T team with tool debugging, integration, automation, and optimization
- Manage ER&T technical and automation requirements across the tool stack, including Zendesk, Kissflow, Docusign, Google Workspace, and other tools used to deliver ER&T operations
- Coordinate with Product and Engineering to translate ER&T operational needs into automation requests and product improvements
- Partner with Security, Legal, IT, and AI stakeholders to ensure AI usage follows Remote’s guardrails, including data classification, access controls, and auditability for sensitive employee data
- Data management, analysis and reporting
- Support Product and Engineering partners on large scale data projects, including audits, bulk updates, and workflow changes
- Configure and maintain operational reporting dashboards for ER&T, including queue health, quality signals, and automation impact
- Lead ER&T metrics reporting with ER&T leadership, and help build action plans based on trends
- Safely manage and maintain employee data and confidential information, adhering to established protocols and ensuring discretion
- Champion scalable collaboration across Lifecycle teams, improving accuracy, data integrity, and operational outcomes
- Support change management projects by identifying the right stakeholders within ER&T and ensuring input supports broader Lifecycle goals
- Practicals
- You'll report to: Senior Manager, Lifecycle Operations: Employee Relations & Transitions
Application process
- Please fill out the form below and upload your CV with a PDF format
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead
- Interview with recruiter
- Interview with future manager
- Interview with team members (no managers present)
- Bar Raiser
- Prior employment verification check
Our take
The number of companies switching to fully-remote set-up is booming. Aiming to capitalise on this, Remote helps companies of all sizes hire and manage international employees across benefits, taxes, payroll and compliance.
According to Remote, local and international regulations constantly change. Thus, the company's unique selling point is that its law attorneys and HR specialists are focused on supervising regulations on a daily basis and ensuring that the clients avoid expensive compliance mistakes. Remote also differentiates itself through its network of local legal entities that cover all of the countries it offers services in to ensure the clients receive the best protection in the industry. Moreover, the company offers a platform for distributed teams that makes it easy for companies to onboard and pay international contractors and employees.
Remote's history of funding - that helped secure its $3Billion valuation - has supported expansion across markets, as well as being used to expand partnerships and integrations. Further development of its tool suite can be expected, as the company pushes to be the first name in distributed HR.
Freddie
Company Specialist at Welcome to the Jungle
Insights
43% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2022
$300m
SERIES C
Jul 2021
$150m
SERIES B
Total funding: $496m
Company benefits
- Unlimited personal time off
- Paid parental leave
- Co-working allowance
- Flexible working hours
- Learning budget
- Mental health support
- Company stock options
- Home office setup
- Celebratory allowances
- Branded swag
- Other country-specific benefits
Company HQ
Fisherman's Wharf, San Francisco, CA
Leadership
Job van der Voort
(Co-Founder & CEO)Previously Researcher at Champalimaud Foundation for 1 year and Co-Founder & CTO at JAXONS for 1 year.
Marcelo Lebre
(Co-Founder & President)Previously Chief Technology Officer at Faber Ventures for 1 year and VP of Engineering at Unbabel for 2 years
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