Enterprise Account Manager, Netcraft

Salary not provided

+ Commission scheme based on achievement against target

Senior and Expert level

London

Office located in London, Westminster

Cybercrime detection solution

Open for applications

Cybercrime detection solution

101-200 employees

B2BCyber SecurityAutomationFraud

Open for applications

Salary not provided

+ Commission scheme based on achievement against target

Senior and Expert level

London

Office located in London, Westminster

101-200 employees

B2BCyber SecurityAutomationFraud

Company mission

To detect and disrupt cybercrime at scale through constant innovation, extensive automation, and unique insight, delivering a safer online experience for everyone.

Job

Company

Role

Who you are

Minimum of 5 years of experience managing a large book of corporate and / or enterprise level accounts while delivering strong renewal rate and expansion outcomes
Proven experience of developing successful and sustained customer relationships in similar roles
Strong communication skills including written, analytical, presentation with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices
Ability to liaise and build strong relationships with Netcraft’s customers, including enterprise customers and senior stakeholders
Self-motivation, determination, resilience, and a positive solutions-focussed approach
Strong ability to collaborate cross-functionally and cross-geographically to deliver industry leading results for customers
A background in cybercrime or internet security is ideal but not required. However, a strong interest in learning and developing knowledge in the cybercrime space, including threats such as phishing and malware, is essential
European language skills, especially Spanish, are desirable but not required

What the job involves

Reporting to the VP of Account Management, you will build and maintain strong, long-lasting relationships with Netcraft’s key customers, maximising the value derived from our services, and identifying opportunities to expand these relationships
Manage a varied book including large, enterprise customers - globally leading companies spanning multiple industries (e.g. technology, financial, retail, etc.)
Serve as the long-term customer relationship manager in order to renew and expand cybercrime disruption services throughout the life of the partnership
Meet regularly with customers, both in person and remotely
Understand customer requirements, objectives and opportunities and become the customer’s voice internally to prioritize and drive service improvements
Identify and facilitate opportunities for customers to expand services based on a solid understanding of their business and the problem space
Develop customer knowledge of Netcraft’s services, present service performance results, and respond to customer questions
Provide customers with Netcraft’s insights into the cybercrime threat landscape as it applies to their business
Own customer renewal and upsell process internally to ensure alignment within Netcraft systems
Work in-line with Netcraft’s hybrid working policy, based either in our London or Bath offices

Salary benchmarks

Our take

Netcraft is a global leader that specialises in cybercrime detection, disruption, and takedowns. The company's portfolio includes partnerships with four of the world's largest companies, twelve of the top fifty banks, and five national governments, making it a trusted authority in the cyber-security space.

Central to Netcraft's achievements is its advanced technology platform, that enables the company to combat cyber threats with remarkable efficiency through automated processes. With this approach, the company swiftly identifies and neutralises online threats, providing clients with a robust shield against cyberattacks.

In a recent development, Netcraft successfully concluded its first funding round and welcomed a new CEO to steer the company forward. The funding will further fuel its mission of scaling up cybercrime detection and disruption efforts, solidifying its position at the forefront of the fight against cybercriminals.