Enterprise Account Manager, Netcraft

• Minimum of 5 years of experience managing a large book of corporate and / or enterprise level accounts while delivering strong renewal rate and expansion outcomes
• Proven experience of developing successful and sustained customer relationships in similar roles
• Strong communication skills including written, analytical, presentation with the ability to effectively develop materials that are appropriate to the audience and evangelize key concepts and best practices
• Ability to liaise and build strong relationships with Netcraft’s customers, including enterprise customers and senior stakeholders
• Self-motivation, determination, resilience, and a positive solutions-focussed approach
• Strong ability to collaborate cross-functionally and cross-geographically to deliver industry leading results for customers
• A background in cybercrime or internet security is ideal but not required. However, a strong interest in learning and developing knowledge in the cybercrime space, including threats such as phishing and malware, is essential
• European language skills, especially Spanish, are desirable but not required

• Reporting to the VP of Account Management, you will build and maintain strong, long-lasting relationships with Netcraft’s key customers, maximising the value derived from our services, and identifying opportunities to expand these relationships
• Manage a varied book including large, enterprise customers - globally leading companies spanning multiple industries (e.g. technology, financial, retail, etc.)
• Serve as the long-term customer relationship manager in order to renew and expand cybercrime disruption services throughout the life of the partnership
• Meet regularly with customers, both in person and remotely
• Understand customer requirements, objectives and opportunities and become the customer’s voice internally to prioritize and drive service improvements
• Identify and facilitate opportunities for customers to expand services based on a solid understanding of their business and the problem space
• Develop customer knowledge of Netcraft’s services, present service performance results, and respond to customer questions
• Provide customers with Netcraft’s insights into the cybercrime threat landscape as it applies to their business
• Own customer renewal and upsell process internally to ensure alignment within Netcraft systems
• Work in-line with Netcraft’s hybrid working policy, based either in our London or Bath offices

• Hybrid and flexible working options
• 32 days holiday per year, including bank holidays
• Private health cover including digital GP services, dental and optical
• Pension scheme with up to 4% employer contribution
• Meals, snacks and drinks provided daily in our offices

Netcraft is a global leader that specialises in cybercrime detection, disruption, and takedowns. The company's portfolio includes partnerships with four of the world's largest companies, twelve of the top fifty banks, and five national governments, making it a trusted authority in the cyber-security space.