Product Manager, ServiceTitan
Integrations & App Marketplace
$113.1-151.3k
+ Bonus + Equity
All-in-one operating platform for trades
Open for applications
All-in-one operating platform for trades
1001+ employees
Open for applications
$113.1-151.3k
+ Bonus + Equity
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 5+ years experience in a product management role preferably in B2B SaaS with a strong track record of shipping new products and features. Out of which, 2+ years in product management experience, preferably in App marketplaces and partner ecosystems
- Good understanding of app marketplaces, partner integrations, and monetization models
- Experience working with B2B ecosystems, APIs, and third-party developer tools
- Strong experience developing front end applications with good user experiences
- Persuasive communicator who can effectively communicate with different work styles to both technical and non-technical audiences
- Strong writing and presentation skills
- Ability to rapidly gain a deep understanding of the problem space, and craft a compelling product vision and roadmap for all audiences
- Ability to drive cross-functional teams across engineering, customer success, go-to-market, and external partners
- Self-motivation, a goal-oriented focus, and excellent organizational skills
- Experience with agile development methodologies such as Scrum
- Proven ability to deliver on commitments and timelines
- Demonstrates professionalism, positive attitude, proactivity, critical thinking, strategic thinking, and influence
- Jira experience
Desirable
- Experience managing B2B or SaaS app marketplaces
- Prior experience in partner management, certification programs, or developer relations and front end apps with good user experiences
- Experience working with third-party integrations and App marketplaces
- Familiarity with Salesforce, partner portals, and developer onboarding tools
- Understanding of APIs
- Bachelors degree with 5+ years of experience
What the job involves
- We are seeking a Product Manager – App Marketplace Tools with 5+ years of experience to drive the development, optimization, and expansion of our Marketplace tools and partner ecosystem
- In this role, you will be responsible for building and enhancing the Marketplace Admin Tool, Partner Hub, and integration frameworks, ensuring a seamless experience for partners and customers
- This impactful role requires proactive leadership and the ability to independently drive large, cross-functional product initiatives
- It is a critical role that will underpin our efforts to delight our eco system partners
- Marketplace Tools & Execution: Define and drive the vision and roadmap for the Marketplace Admin Tool, Partner Hub, and integration frameworks, ensuring streamlined partner management, app certification, onboarding, and governance while enhancing adoption and monetization
- Partner Experience & Onboarding: Optimize end-to-end partner workflows, enhance self-service tools, and establish governance policies to ensure compliance and seamless integration
- Product Development & UX: Develop PRDs, use cases, and user stories, Jira stories, collaborate on UX design, and work closely with engineering to build, refine, and enhance marketplace features
- Analytics & Performance Tracking: Define and develop analytics to measure partner engagement, app adoption, and key metrics, track KPIs to assess success, optimize workflows, and improve retention
- Go-to-Market Execution: Create GTM plans and supporting materials to drive marketplace adoption and partner success
- Cross-Functional Collaboration: Work with Engineering, Design, Sales, Business Development, Customer Success, and Legal to bring features and concepts from ideation through design, development, and launch
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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