Product Manager, ServiceTitan
App Marketplace
$113.1-151.3k
+ Bonus + Equity
All-in-one operating platform for trades
Posted today
All-in-one operating platform for trades
1001+ employees
Posted today
$113.1-151.3k
+ Bonus + Equity
1001+ employees
Company mission
To serve the men and women of the field services trades with the tools, training, and support to build their businesses and achieve all their goals.
Role
Who you are
- 5+ years experience in a product management role preferably in B2B SaaS with a strong track record of shipping new products and features. Out of which, 2+ years in product management experience, preferably in App marketplaces and partner ecosystems
- Good understanding of app marketplaces, partner integrations, and monetization models
- Experience working with B2B ecosystems, APIs, and third-party developer tools
- Strong experience developing front end applications with good user experiences
- Persuasive communicator who can effectively communicate with different work styles to both technical and non-technical audiences
- Strong writing and presentation skills
- Ability to rapidly gain a deep understanding of the problem space, and craft a compelling product vision and roadmap for all audiences
- Ability to drive cross-functional teams across engineering, customer success, go-to-market, and external partners
- Self-motivation, a goal-oriented focus, and excellent organizational skills
- Experience with agile development methodologies such as Scrum
- Proven ability to deliver on commitments and timelines
- Demonstrates professionalism, positive attitude, proactivity, critical thinking, strategic thinking, and influence
- Jira experience
Desirable
- Experience managing B2B or SaaS app marketplaces
- Prior experience in partner management, certification programs, or developer relations and front end apps with good user experiences
- Experience working with third-party integrations and App marketplaces
- Familiarity with Salesforce, partner portals, and developer onboarding tools
- Understanding of APIs
- Bachelors degree with 5+ years of experience
What the job involves
- We are seeking a Product Manager – App Marketplace Tools with 5+ years of experience to drive the development, optimization, and expansion of our Marketplace tools and partner ecosystem
- In this role, you will be responsible for building and enhancing the Marketplace Admin Tool, Partner Hub, and integration frameworks, ensuring a seamless experience for partners and customers
- This impactful role requires proactive leadership and the ability to independently drive large, cross-functional product initiatives
- It is a critical role that will underpin our efforts to delight our eco system partners
- Marketplace Tools & Execution: Define and drive the vision and roadmap for the Marketplace Admin Tool, Partner Hub, and integration frameworks, ensuring streamlined partner management, app certification, onboarding, and governance while enhancing adoption and monetization
- Partner Experience & Onboarding: Optimize end-to-end partner workflows, enhance self-service tools, and establish governance policies to ensure compliance and seamless integration
- Product Development & UX: Develop PRDs, use cases, and user stories, Jira stories, collaborate on UX design, and work closely with engineering to build, refine, and enhance marketplace features
- Analytics & Performance Tracking: Define and develop analytics to measure partner engagement, app adoption, and key metrics, track KPIs to assess success, optimize workflows, and improve retention
- Go-to-Market Execution: Create GTM plans and supporting materials to drive marketplace adoption and partner success
- Cross-Functional Collaboration: Work with Engineering, Design, Sales, Business Development, Customer Success, and Legal to bring features and concepts from ideation through design, development, and launch
Our take
ServiceTitan’s software is purpose-built for trades businesses, providing a wide range of tools needed to seamlessly manage their back office and customer experiences, to power business growth.
The rising demand for home services across the country helped shine a spotlight on the lack of modern software for trades, ServiceTitan answered this call for innovation providing support to 11,800+ customers across 10 trades.
2021 saw the company reach a $9.5 billion valuation, however, in the last few months of 2022, there was talk of raising additional funds in traditional equity - as opposed to debt-like funding- which could result in a 20% lower valuation.
That said, the company is showing no sign of slowing, acquiring two more companies in 2022, and is eyeing an IPO off the back of reaching Series G in funding rounds. In addition, the company launched its next-generation operating system, Titan Intelligence, providing a suite of AI-based solutions. ServiceTitan is well set to experience further growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs and annual learning budget
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, working to present as President.
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