Multilingual Customer Service Specialist, StockX

Italian/English (& German/French)

Salary not provided

Junior and Mid level

London

Office located in but must be willing to travel to the Soho office when required

Streetwear marketplace

Be an early applicant

Streetwear marketplace

1001+ employees

B2CB2BLifestyleMarketplaceFashioneCommerce

Be an early applicant

Salary not provided

Junior and Mid level

London

Office located in but must be willing to travel to the Soho office when required

1001+ employees

B2CB2BLifestyleMarketplaceFashioneCommerce

Company mission

To provide access to the world's most coveted items in the smartest way possible.

Job

Company

Role

Who you are

Experience of customer service/call center experience
Bilingual in written and verbal Italian & English or multilingual with additional skills in one or both of the following languages: German, French
High school diploma or equivalent
Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)
Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
Possess situational awareness to identify and escalate matters that require urgent attention

What the job involves

As a Multilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally
Handling all customer service needs and support for our European customers
Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
Help manage the order fulfilment process
Listen and respond to customer needs and concerns
Research answers or solutions as needed
Resolve customer queries and update system accounts accordingly
Record details of customer conversations and actions taken
Work to improve customer service by monitoring support communications
Flexible and willing to support other areas across the business as they come up
Working Hours: Variable shifts (some evenings & weekends)

Salary benchmarks

Our take

StockX pairs buyers with sellers and verifies products through its live bid-and-ask structure, funding itself by charging a transaction fee on each sale. In return it verifies each item sold on the platform for authenticity and condition, setting it aside from competitors in this space such as TheRealReal.

The company is now hoping to further distinguish itself by working directly with brands to release products through the platform, with a vision to letting its customers set the price for goods in the same way investors do for shares in the stock exchange.

Despite issues including allegations of counterfeiting from Nike and a general slowdown in the resale goods market over 2022, StockX has continued its rapid growth, doubling the number of buyers on its network to 12 million. While a global economic slowdown has caused it to give up on plans for an IPO in the near term, StockX is nonetheless planning to expand its product line and expand internationally in the near future.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-7% employee growth in 12 months

Glassdoor (3.5)

Trustpilot (4.3)

Company

Funding (last 2 of 5 rounds)

Apr 2021

$60m

SERIES E

Dec 2020

$275m

SERIES E

Total funding: $495m

Company benefits

We promote the physical and emotional health of our team members and their families. We offer generous health benefits packages to keep our team members happy and healthy
Rest and recharge when you need it the most: In addition to a full holiday schedule, we offer generous paid time off for our team members
Be present with your new family member: Through our parental leave benefit, new parents receive paid time off
Invest in your future. Many of our team members can take part in our pension or 401k programs
Unlimited paid time off policy
Work from home opportunities
Health insurance

Company HQ

Downtown Detroit, Detroit, MI

Leadership

Greg Schwartz

(Co-Founder & CEO)

Worked at Deutsche Bank before founding Upto, a calendar software startup where he acted as CEO prior to founding StockX

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