Operations Specialist, Navro
Offers Company Options Scheme
More information about location
Global payments platform
Be an early applicant
Global payments platform
21-100 employees
Be an early applicant
Offers Company Options Scheme
More information about location
21-100 employees
Company mission
To help businesses smoothly navigate their growth into new markets.
Role
Who you are
- 3+ years of experience in Payments and/or AML/transaction monitoring, preferably in a regulated fintech environment
- Solid G-suite/ spreadsheet skills and data entry proficiency
- Ability and willingness to troubleshoot issues and suggest solutions
- Flexibility and the ability to work on own initiative or as part of a cross functional team
- Ability to work to tight deadlines and under time pressure
- Strong attention to detail and accuracy, especially working on repetitive tasks
- Team player with ability to share information and interact positively with others in high pressure situations
- Ability to navigate ambiguity in a fast-paced, startup environment
- Enthusiasm, eagerness and an outgoing nature with a willingness to learn and develop
- Fluency in English, written and spoken, is required
- You may not possess every single required skill listed, and that's perfectly fine. If you have most of them, along with grit, passion, a desire to learn quickly, and the willingness to get stuck in, we encourage you to apply
What the job involves
- We're looking for an enthusiastic and driven Operations Specialist to join our dynamic and growing team
- Reporting to the Operations Manager, the successful candidate will play a vital role in delivering exceptional client experiences at Navro
- Key responsibilities span a number of operational activities, all of which aim to ensure the accuracy of payment information, compliance with regulations and the smooth and correct execution of transaction monitoring processes for our clients
- As part of a team of specialists currently working Monday-Friday, this will involve some shift rotation. Further details will be provided during the interview process.
- Assist in the validation of client payroll and other payment requirements to ensure that sufficient information is provided by the client to enable setup and configuration to be completed successfully
- Ability to reconcile file data to ensure accuracy of information and research discrepancies in payment information files and/or documentation to ensure accuracy and adherence to procedures before processing
- Assist with KYC due diligence reviews (ID verification, document review, open source searches, etc.)
- Screen and monitor customer activities for onboarding, ongoing transactions, periodic reviews and trigger events using transaction monitoring tools
- Act as first point of contact for clients for all payment and onboarding related queries by email and phone
- Maintain a thorough understanding of all client support processes and policies, adhering to frequent changes
- Contribute to continuous process improvement and share knowledge
- Happy to take on additional responsibilities and other ad-hoc tasks as needed
- Work shift: As part of a team of specialists currently working Monday-Friday, this will involve some shift rotation. Further details will be provided during the interview process.
Our take
In a world where almost everything is automated or online, there is an expectation that payment networks function seamlessly. However, processing remains a hiccup in many B2B buying/selling processes. Looking to address inefficiencies in the global payments market is Navro, with its "one contract and one API" approach.
Normally, payees and payers must deal with multiple service providers and navigate various regulatory systems. Navro instead unifies disparate processes into one platform. The company targets a broad range of clients from marketplace and eCommerce businesses to those managing pensions and payroll, and boasts an expanding customer base.
Navro recently secured Electronic Money Institution (EMI) licenses in both the UK and Ireland, signifying significant regulatory progress and potential market expansion. The company also secured substantial funding, that will be crucial for fuelling Navro's growth and strengthening its global payments infrastructure moving forwards.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Feb 2024
$14.1m
SERIES A
Mar 2023
$18.3m
SERIES A
Total funding: $38.7m
Company benefits
- You will enjoy 26 days annual leave (plus bank holidays and other leave)
- Healthcare
- Pension
- Company Options Scheme
Company HQ
London, UK
Articles
Leadership
Aran Brown
(CEO)Previously the International Managing Director of moneycorp, CCO of Yapstone and CEO of Ixaris.
Eddie Harrison
(CPO)Prior work includes VP of Sales for Yapstone, Commercial/Product at Token, and Director of Product, Innovation, and Special Projects for Ixaris.
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