Revenue Strategist Manager, GitLab
Renewals
$126.4-213.6k
One DevOps platform
Be an early applicant
One DevOps platform
1001+ employees
Be an early applicant
$126.4-213.6k
1001+ employees
Company mission
To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.
Role
Who you are
- Extensive experience in the renewals sales end to end processes, customer success, revenue operations, and strategy and analytics roles where you have supported go-to-market teams
- Background driving strategic projects that improved renewal, retention, and expansion outcomes in a recurring revenue or SaaS environment
- Proficiency in SaaS, Self-Managed and Consumption renewal forecasting, pipeline analysis, and business analytics, including translating data into clear business recommendations
- Advanced Salesforce skills, including building complex reports, dashboards, custom report types, and calculated fields
- Hands-on experience with business intelligence tools such as Tableau, Sisense, Snowflake, Looker, or similar platforms as well as AI Tools such as Glean & Claude
- Strong quantitative analysis skills using SQL and Excel or Google Sheets for data modeling, trend analysis, and performance tracking
- Effective communication skills with the ability to present complex analysis to senior leadership in a clear, actionable way
- Ability to influence without direct authority, manage cross-functional projects, and build collaborative relationships across teams and regions, with openness to candidates who bring transferable skills from adjacent domains
What the job involves
- As a Renewals Strategy Manager, you'll be a key strategic partner to GitLab's Renewal Management and Customer Success teams, turning complex data into clear decisions that improve how we retain and grow customers
- You'll report to the Director of Customer Experience (CX) Strategy with a dotted line to the VP, Global Renewals, and own the renewal analytics and forecasting motions that give CX and Sales leaders confidence in the pipeline, clarity on churn and expansion drivers, and early warning on at-risk accounts
- In your first year, you'll revamp and refine global renewal forecasting processes in Clari, lead the SFDC Renewals transformation initiative, build and maintain renewal health scoring models, and proactively surface actionable insights that drive measurable improvements in renewal performance and operational efficiency across our direct and channel motions
- You'll work closely with Revenue Operations, Finance, Legal, Sales Operations, and IT to improve systems and automation, using tools like Salesforce, Clari, Glean, Claude, business intelligence platforms, SQL, and spreadsheets to support a data-driven, customer-first operating model
- Analyze weekly, monthly, and quarterly renewal pipelines across direct and channel motions to surface trends, gaps, and opportunities
- Drive the global renewal forecasting process, improving accuracy by integrating customer health insights and predictive analytics
- Develop, refine, and maintain renewal health scoring models that highlight early risk indicators and inform intervention strategies
- Translate churn attribution, expansion patterns, and renewal performance data into clear insights and action plans for Customer Success and Renewals leadership
- Identify, design, and implement process improvements and automation that enhance data quality, reduce manual effort, and increase operational efficiency
- Partner with Revenue Operations, Sales Operations, IT, and CX teams to improve systems, data flows, and reporting that support scalable renewals motions
- Create and deliver regular business reviews, dashboards, and presentations that clearly communicate renewal performance and recommendations to senior stakeholders
- Champion a data-driven culture within the Renewals organization by sharing best practices, setting analytical standards, and supporting adoption of new tools and workflows
- About the team:
- The Customer Experience Strategy team at GitLab is a small, high-impact partner to our broader Customer Experience organization, focused on steering the end-to-end customer journey from initial purchase through adoption, renewal, expansion, and advocacy
- The team works across Customer Success Architects, Customer Success Managers, Customer Success Engineers, and Renewals managers and leaders to align strategy, data, and operations, collaborating asynchronously with CX leadership and go-to-market partners in multiple regions
- We own and evolve key CX frameworks such as customer journey maps, voice of customer programs, segmentation and coverage models, and CX analytics to reduce friction across touchpoints, improve customer satisfaction and retention, and scale a customer-first operating model
- As a Renewals Strategy Manager, you'll sit at the intersection of this work and our Renewals organization, helping to build clearer renewal insights, more predictable forecasting, and more scalable processes that support long-term customer value
Our take
GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.
According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.
GitLab was in the right place to capitalise on the recent trend toward rapid digital transformation and remote working. This trend is expected to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2019
$268m
SERIES E
Dec 2018
$20m
SERIES D
Total funding: $434.5m
Company benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
Company HQ
Financial District, San Francisco, CA
Leadership
Sid Sijbrandij
(Co-Founder & Executive Chair)Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.
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