Member Support Specialist, PDI Technologies

• 1-2 years of experience in a helpdesk/call center environment preferred; any customer service is a plus
• High school diploma/GED required (College degree preferred)
• Highest sense of integrity and discretion required
• Ability to remain professional and courteous with customers at all times
• Excellent written and verbal communication skills
• Ability to build relationships and strong alliances across the organization
• Willingness to learn every day, do it fast and use knowledge appropriately
• Ability to work independently and in a team environment
• Individual should be technically literate and possess analytical thinking skills
• The employee must have the ability to work various shifts should the business need arise
• Proficiency with MS Office and good typing skills (min. 40 wpm)
• Provide a positive, professional, empathetic, and customer-focused manner
• Solid organization and work prioritization skills
• Experience working with Salesforce is a plus
• Care to go a great job and desire to grow professionally

Desirable

• Monitor email queue and handle member inquiries and questions
• Maintain a high level of professionalism with members and work to establish a positive rapport with every person
• Follow up to member inquiries by taking specific action in a timely manner
• Impact the company’s bottom line by problem solving and turning frustrated customers into long term members
• Work on special short-term projects to offer customized support for new programs
• Work with the Management Team to stay updated on product and program knowledge, and be informed of any changes in company policies
• Work with confidential customer information and demonstrate highest levels of integrity
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment
• Track and report to the management on systemic issues and provide insight on trends
• Participate in additional training courses when needed
• Other duties as assigned