Customer Service Representative, SafeRide Health
Bilingual, English/Spanish
Plus quarterly performance-based incentive opportunities
More information about location
Technology-driven platform improving access to non-emergency medical transportation
Posted today
Technology-driven platform improving access to non-emergency medical transportation
201-500 employees
Posted today
Plus quarterly performance-based incentive opportunities
More information about location
201-500 employees
Company mission
We transform health outcomes for America’s most vulnerable by ensuring access to life-sustaining healthcare.
Role
Who you are
- High school diploma or equivalent
- Minimum of one (1) year of inbound call center experience in a high call-volume environment
- Fluency in English and Spanish (verbal and written), including the ability to communicate clearly and professionally in both languages
- Ability to type at least 35 words per minute accurately
- Strong verbal and written communication skills
- Demonstrated ability to remain calm and professional in high-stress situations
- Ability to work flexible shifts
- Must pass a criminal background check and sanctions screening
- Dedicated, quiet, well-lit workspace free from interruptions
- Notebook or desktop computer with minimum processing speed of 1.6 GHz and 16 GB usable RAM available
- High-speed wired broadband internet: minimum 150 Mbps in a dedicated environment or 300 Mbps in a shared environment (backup provider preferred)
Desirable
- Experience working with Medicaid, Medicare, or Non-Emergency Medical Transportation (NEMT) guidelines
- Knowledge of health insurance programs and benefits
- Experience serving geographically and culturally diverse populations
What the job involves
- At SafeRide Health, we restore access and dignity to care by ensuring transportation is never a barrier to medical treatment
- As a Bilingual Customer Service Representative, you will support English- and Spanish-speaking members, providers, and health plans requesting non-emergency medical transportation (NEMT)
- This role plays a vital part in ensuring equitable access to care by delivering accurate scheduling support and compassionate service to diverse communities nationwide
- Take inbound calls from Members, Medical Facilities, Transportation Providers, and Health Plans in both English and Spanish
- Accurately gather and enter detailed trip information to ensure successful ride scheduling and completion
- Confirm member eligibility and review transportation benefits
- Respond to member inquiries regarding transportation services in both languages
- Identify and assess members’ additional needs and escalate when appropriate
- Intake and document member concerns and complaints in accordance with internal guidelines
- Collaborate with internal departments to resolve real-time service issues
- Perform other duties as assigned
Our take
Access to non-emergency medical transportation (NEMT) is a key component of the patient experience, with poor transport options responsible for people not being able to receive life-sustaining services. SafeRide Health is focussed on improving NEMT through digitization - with a network of connected transport operators and the technology for health providers to optimise NEMT for clients.
SafeRide's platform is highly customizable by design so it can meet the needs of any Medicaid and Medicare Advantage plan or benefits structure. Through the company's technology, users can book a ride in minutes across a variety of channels, and it also provides analysis to support continuous, data-driven improvements.
Having raised significant funding in 2023, the company is embarking on a period of scaling and growth. It will also invest in AI and other self-service tools to improve the member experience, as it expands its national network to serve more of the millions of people who need access to NEMT in the US.
Freddie
Company Specialist at Welcome to the Jungle
Insights
60% female employees
Company
Funding (1 round)
Aug 2017
$2.8m
SEED
Total funding: $2.8m
Company benefits
- We Invest in You: Competitive pay, annual bonus opportunities, and equity options mean you share in our success.
- Health Comes First: Comprehensive medical, dental, and vision coverage for you and your family—plus programs to support your mental and physical well-being.
- Flexibility to Do Your Best Work: We’re remote-first, giving you the freedom to work where and when you’re most effective.
- Time for What Matters: Generous PTO, holidays, and parental leave help you recharge and be there for life’s important moments.
- Grow With Us: Training, mentorship, and opportunities to explore new roles so you can keep building your career here.
- Celebrated, Always: We notice the wins—big and small—and celebrate your impact along the way.
- Purpose You Can Feel: Every project and every task here connects to improving access to care for the people who need it most.
Company values
- Take the Wheel: We take action. When faced with a problem, take the wheel, identify and drive the solution, and then share it with your team
- Set Your Course: We are challenging the status quo. We have the team, the technology, the resources, and the mandate to rethink healthcare and put the member first. Blaze the path forward
- Lead with Compassion: SafeRide Health is powered by trust, empathy, and kindness. Every day, we provide unwavering support to our members, suppliers, clients, and teams that empowers them to lead their best lives
- Act with Integrity: We do what’s right for our members. Our actions demonstrate honesty, respect, transparency, and reliability, no matter who’s watching
Company HQ
18302 Talavera Ridge, San Antonio, TX
Leadership
Robbins Schrader
(Co-Founder & CEO)Robbins Schrader, Co-Founder & CEO of SafeRide Health, brings healthcare and consulting expertise to scale teams, modernize industries, and expand care access for underserved populations.
Ben Salter
(Co-Founder & Chief Product Officer)Ben Salter, Co-Founder & Chief Product Officer at SafeRide Health, leverages 15+ years in analytics, strategy, and product management to deliver user-focused, revenue-generating solutions.
Whit Schrader
(Co-Founder & VP, Operations Transformation)Whit Schrader, Co-Founder of SafeRide Health, grew the company to $500M+ revenue, built its product and routing platforms, and developed a national transport network for Medicare and Medicaid members.
Brian Gebhardt
(Chief Operations Officer)Brian Gebhardt, COO of SafeRide Health, is a results-driven leader with 20+ years in operations, strategy, and growth, holding an MBA from Harvard and a BS from West Point.
Andy Auerbach
(Chief Commercial Officer)Andy Auerbach, Chief Commercial Officer at SafeRide Health, leads go-to-market strategy, driving innovation in medical transportation and expanding patient access to care nationwide.
Debi Lindquist, CPA
(Chief Finacial Officer)Debi Lidquist, CPA, CFO of SafeRide Health, has 20+ years in healthcare finance, leading Series B & C raises, scaling teams, and driving growth with a servant-leadership approach.
Hillary Reynolds, SPHR
(VP, People & Enterprise Services)Hillary Reynolds, VP of People & Enterprise Services at SafeRide Health, leads HR, IT, Facilities, and Culture, building resilient teams and human-centered workplaces across industries.
Devin Wheeler
(General Counsel & Compliance Officer)Devin Wheeler, General Counsel & Compliance Officer at SafeRide Health, oversees legal, compliance, and privacy, leveraging 9+ years in healthcare with CIPP/US certification and an MBA.
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