Customer Service Executive, YouLend
Spanish Speaking
+Stock Options
5 days a week in office (Holborn, London)
Embedded merchant financing
Be an early applicant
Embedded merchant financing
201-500 employees
Be an early applicant
+Stock Options
5 days a week in office (Holborn, London)
201-500 employees
Company mission
To enable future financial services to embed their operations within customer-oriented product suites.
Role
Who you are
- Exceptional communication and listening skills; able to engage effectively with customers via phone, email and chat ensuring clear and professional interactions
- Ability to build rapport and show empathy alongside strong listening and questioning skills
- Customer-centric approach; dedicated to delivering top-tier service and maintaining a positive experience for every client
- Able to remain calm under pressure and talk to customers in difficult situations
- Problem-solver with a proactive mindset – eager to take on challenges and find innovative solutions with enthusiasm
- Confidence in working independently and making decisions to appropriately escalate issues to management or other departments
- The ability to multitask, as you'll be navigating different systems and processing information when talking to our customers
- 1-2 years’ experience in customer service, support or related field
- Fluent in Spanish and English
Desirable
- Experience working in an FCA regulated business and understanding of regulatory requirements
- Previous experience with Hubspot/Aircall
What the job involves
- In this role, you will communicate with business owners daily, answering inbound calls and addressing any questions they may have
- Additionally, you will monitor our support and customer service inbox to ensure that we consistently reach top service levels
- You will also work with various enterprise technology platforms and YouLend’s proprietary solutions to process applications and respond to customer queries
- Handling complaints and ensuring customer satisfaction is a key responsibility, which involves problem-solving any issues that existing customers may encounter
- This role is 5 days per week in our Holborn office. Shifts are 09:00 - 18:00 Monday – Friday, with occasional Saturday (paid overtime) required (roughly 1 Saturday in 6)
Salary benchmarks
Our take
Securing funding can be complicated, arduous and often inaccessible to many companies. YouLend solves this problem by giving eCommerce platforms and tech companies better access to fast and flexible funding.
YouLend has benefited from the boom in the financial services industry, but this also means the company has had to compete with a number of other embedded finance startups, such as Weavr. Despite this, YouLend's focus on online merchants has allowed it to remain competitive in its offering. What's more, the company's revenue-based repayments system differentiates its solution from more established loan options.
YouLend's flexibility and the speed with which merchants can obtain funding has allowed it to gain a foothold in the growing embedded finance market. However, it will need to focus on growing its customer base even further if it wants to scale in this competitive space.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
39% female employees
101% employee growth in 12 months
Company
Company benefits
- Stock Options
- Private Medical insurance via Vitality
- EAP with Health Assured
- Enhanced Maternity and Paternity Leave
- Modern and sophisticated office space in Central London
- Free Gym in office building in Holborn
- Subsidised Lunch via Feedr
- Deliveroo Allowance if working late in office
- Monthly in office Masseuse
- Team and Company Socials
- Football Power League / Squash Club
Company HQ
Holborn, London, UK
Articles
Leadership
Mikkel Sølvsten Velin
(Co-CEO)Started out as a Junior Associate at Bech-Bruun, and was an External Lecturer at the University of Copenhagen. Was a Partner at Rogge Global Partners (now Allianz Global Investors).
Diversity, Equity & Inclusion at YouLend
Joanne Savage (Talent Acquisition Manager)
- At YouLend we’re providing a technology first approach to finance. Our product helps smaller businesses that are the backbone of the economy, and our teams are at the core of delivering our product. We strive to create an equitable culture and we believe our teams are strongest when they are diverse and inclusive.
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