Customer Success Manager, Noname Security
API security platform
Job no longer available
API security platform
201-500 employees
Job no longer available
201-500 employees
Company mission
To reduce the risk of API security vulnerabilities and cyber attacks.
Role
Who you are
- A Bachelor's degree or equivalent and 5+ years of experience in a CSM, TAM, CSE, or similar customer-facing role are required. A Master's degree is preferred
- Experience with one or more of the following: API technologies, container technologies, security, or SaaS/Cloud
- Well-organized self-starter with excellent work ethic, attention to detail, and a desire to learn
- Strong written and verbal communication/presentation skills and technical aptitude
- Strong listening skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities and anticipate the customer’s needs
- A demonstrated history of growing customer happiness, adoption, and/or retention
- Experience/familiarity with CRM, service desk, CS tools (e.g., Salesforce, Zendesk, Gainsight)
What the job involves
- Manage the entire post-sales journey including all CS activities through readiness for renewal
- Ensure rapid and robust adoption of our solution by the customer, including understanding their data and practices well enough to always lead them to the next value/benefit they can achieve with the platform
- Develop and maintain long-term relationships with stakeholders in your account portfolio
- Develop success plans for customers that outline their critical success factors, metrics for success, and provide recommendations
- Prioritize and drive resolution on escalated customer issues
- Identify expansion and upsell opportunities as part of continued engagement
- Collaborate actively with Product Management, Engineering, Sales, Solution Architecture, Marketing, and other internal teams
- Bring the voice of the customer to the Product Manager, Engineering, and Marketing to deliver the best-in-class customer experience for your portfolio. Measure, report and analyze account health, playbook progress, account sentiment to optimize the customer journey continuously through innovative practices focused on driving adoption, retention, and expansion
Our take
Noname utilizes an AI and machine learning platform to provide companies with the ability to see and secure managed and unmanaged APIs exposed by the organization, consumed by the organization, or used internally. This helps remove the blindspots and flaws which often go unnoticed for years and pose enormous security threats.
Since emerging from stealth in 2020, Noname has raised healthy doses of investments which are being put to use with the acceleration of R&D and rapid expansion of sales and marketing teams. API security is a hot topic for investors right now with Noname competitors 42Crunch and Salt Security also raising significant funds. Noname, however, claims to be the first API unicorn after reaching a $1 billion valuation in 2021.
Noname believes it came to the market at just the right time with fully realized technology to meet the growing demand for cybersecurity due to the surging volume of APIs and complexity of modern applications. It continues to expand its platform and add depth to its products in 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2021
$135m
SERIES C
Jun 2021
$60m
SERIES B
Total funding: $220m
Company benefits
- Unlimited PTO
Company HQ
Horace Mann, San Jose, CA
Leadership
Oz Golan
(CEO)Previously worked for 5 years at NSO Group, holding various positions such as Security Researcher and Research Team Lead.
Shay Levi
(CTO)Previously Senior Software Engineer at Facebook for 1 year, R&D Team Leader at ironSource also for 1 year and R&D Software Engineer at Unit 8200 - Israeli Intelligence Corps for 4 years.
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