Senior Data Analyst, Toast
Customer Enablement
$92-147k
Plus equity
Point of sale and management system for restaurants
Job no longer available
Point of sale and management system for restaurants
1001+ employees
Job no longer available
$92-147k
Plus equity
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- 3 years experience in a data-intensive role (data analysis, data science etc.)
- Previous experience with Customer Education, Learning/Training Development support experience highly preferred
- Experience with analyzing and interpreting data from multiple sources
- Knowledge of how to use data to tell a story
- Experience with gathering business requirements and translating them into data solutions
- Ability to communicate sophisticated concepts effectively to a variety of audiences, both technical and non-technical. You make the complicated simple
- Experience with building data visualizations and dashboards to report data insights
- Knowledge of SQL
- Proficient with data tools such as Looker, Snowflake, Hex, and Heap
Desirable
- Knowledge and/or experience with tools such as Coveo, Pendo, Salesforce, and Workramp
- Bachelor’s degree in Data Analytics or Data Science
What the job involves
- The Senior Data Analyst will collect, analyze, and interpret data while providing actionable insights and clearly showing the department’s impact on business goals
- Structure large data sets, interpret data, analyze results using statistical techniques, and provide ongoing reports for key business needs and KPIs
- Develop and implement databases, data collection systems, data analysis tools, and other strategies that optimize statistical efficiency and quality
- Prepare reports for leadership that effectively communicate trends, patterns, and predictions using relevant data
- Acquire data from primary and secondary sources and maintain databases including, but not limited to Heap, Workramp, Vidyard, Asana, and Jira
- Provides technical support and training to the teams on tools and data governance, through the use of office hours
- Collaborate with department leadership to identify opportunities for process improvements, recommends system modifications, and develop policies for governance
- Partner with Business Intelligence and other cross-functional teams to make connections between data visualization tools in order to show impact on business goals in an automated and streamlined manner
- Build a strong understanding of Toast Education KPIs and drivers to be able to pinpoint where we can be improving cross-departmentally
- Works closely with all internal teams to develop the strategy for long-term data platform architecture for the department
- Set up new platforms and uncover data capabilities to identify insights and better set up the team to be able to measure impact
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based, customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs from having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Steve Fredette
(Co-Founder & President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(Co-Founder & CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(Co-Founder & CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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