Client Success Specialist, DICE
French Speaking
3+ days a week in office
Event discovery and ticketing platform
Job no longer available
Event discovery and ticketing platform
201-500 employees
Job no longer available
3+ days a week in office
201-500 employees
Company mission
DICE is on a mission to get people out more. We bring incredible live shows and streams to fans around the world.
Role
Who you are
- Able to adapt to a fast-paced environment
- Passionate, humble and talented
- A fan of music and culture
- Actively responsible and proactive
- Detail-obsessed
- Tech-savvy and love problem-solving
- A team player
- Excellent at prioritising tasks
- Comfortable working independently and taking ownership of your work
- A stellar communicator with a professional attitude
- Able to identify ways to make internal tasks simpler
- Comfortable working flexible hours: your shift can be anything from 8 am to 9 pm, including some weekends and public holidays, but we’ll work with your schedule to find times that suit both parties
- Fluency in English and French
- Solid understanding of the ticketing and music industry
- Previous experience in ticketing in the Italian market and knowledge of the Italian fiscal requirements is a plus
- Experience helping customers in a digital environment (direct event ticketing experience would be ideal)
- Experience supporting or managing partner accounts
- Fluency in Italian, Spanish, Portuguese or German is a plus
What the job involves
- We’re looking for a Client Success Specialist to join our Client Success team and ensure our partners continue to get the most out of DICE
- You’ll connect with event creators and give them the knowledge they need to share and promote their events
- Providing high-quality service to DICE clients around the world every day, including responding to emails promptly, setting clients up on the systems, and building live events using internal tools
- Giving detailed, expert advice and support to clients
- Communicating and working with multiple teams across the company to provide the best support possible for our clients
- Using data to help our clients put on successful shows
- Working with our product team to improve our creator tool
- Creating documentation and developing skills to educate the team on product functionality and processes
- Working in our creator tool and communicating bugs to the Product team
Salary benchmarks
Our take
For a long time, the live music industry has been dominated by long-standing ticketing sites. However, consumer frustration with these sites has grown considerably in recent years. DICE solves this problem by offering a sleek and usable alternative to sites like Ticketmaster.
DICE was founded by a former consultant and record label founder, which has helped shape the company considerably. DICE’s main strength is its app, which balances engagement, discovery and ease-of-use. Compared to sites and apps such as Ticketmaster, DICE offers greater depth. This has helped the company to reach a valuation of around $400 million following an impressive raise in 2021. This is testament to DICE’s growing ubiquity.
Since raising $122 million in funding in 2021, DICE has set about expanding its operations, with an especial focus on the lucrative US & German market. So far, this expansion has fared well and, with the live music and entertainment industry experiencing a considerable upturn, DICE’s success is likely to continue.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Aug 2023
$65m
LATE VC
Sep 2021
$122m
SERIES C
Total funding: $197.2m
Company benefits
- Unlimited holiday
- Private healthcare
- Generous parental leave
- Mental health support
- Workcations
- Monthly DICE credit
- Summer hours
- Growth & development
- Classpass
- Hybrid Working
Company HQ
London, UK
Leadership
Phil Hutcheon
(CEO)Previously founded Deadly People, a record label. Started career in consulting at Mercer
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