Customer Care Officer, Qonto
Transfers, French Market
3-5 days a week in office
The finance solution that energizes SMEs and freelancers.
Open for applications
The finance solution that energizes SMEs and freelancers.
1001+ employees
Open for applications
3-5 days a week in office
1001+ employees
Company mission
To create the finance solution that energises SMEs and freelancers.
Role
Who you are
- 1-3 years in customer service, banking or financial services is a plus
- Customer-centric: You show empathy and adapt your speech according to your customers' needs
- Skilled in communication: Excellent written and verbal skills in both French and English
- Problem-solver: You can step back from a difficult situation and identify customer pain points. Always striving to improve yourself, you don't hesitate to ask for feedback on your work
- Adaptable: Comfortable working in a fast-paced, evolving fintech environment
- Team spirit oriented: You collaborate with your team members to succeed together, knowing you can count on each other
What the job involves
- Join Qonto as a Customer Care Manager in our Transfer team to deliver exceptional service and maintain our 94% customer satisfaction rate
- Working closely with our Payment Services team, you'll play a crucial role in handling complex banking inquiries and contributing to our continuous improvement initiatives at our Barcelona office
- Handle complex customer inquiries related to transfers and direct debits (SWIFT, SEPA, and instant) and direct debit issues via email, chat, and phone (only outgoing calls)
- Investigate and resolve payment issues, collaborating with various internal teams
- Maintain a high customer satisfaction rate while managing approximately 10 tickets per day on our ticketing tool, Zendesk
- Participate in team meetings to review KPIs, analyze cases, and imagine new proposals to solve identified problems or to improve customer experience
- Support and educate frontline agents to enhance overall service quality
- A supportive team of 5 members within the larger Payment Services department, balancing the workload between the Paris and Barcelona offices
- Your manager, Anaëlle Tabary, brings valuable experience from traditional banking (BNP and LCL)
Application process
- Interviews with your Talent Acquisition Manager and future managers
- A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like
- We will send you an interview guide so you can best prepare yourself
- On average, our process lasts 20 working days and offers usually follow within 48 hours
Our take
Since its 2016 foundation, Qonto has grown into one of Europe’s most high profile fintech startups. It offers payment services and bookkeeping to SMEs and freelancers, in return for a monthly subscription.
Qonto’s rapid growth has seen it expand its footprint from France into Spain, Germany, and Italy. The company is capitalising on the digitisation of the financial services industry and has leveraged close business and product partnerships with other major fintech startups like Stripe, October, and PayFit, to continue improving its offerings.
The company's value has soared well into the billions and, on top of this, in 2022, the company completed the fastest-to-date €5 million fundraise on Crowdcube. Moving forward, Qonto appears to be working on building up its presence in newer territories. This includes the integration of Penta, a digital business banking provider for SMEs and freelancers in Germany, that will now operate as "Penta by Qonto".
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
44% female employees
43% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2022
$5.3m
LATE VC
Jan 2022
$511.2m
SERIES D
Total funding: $659.2m
Company benefits
- Tailor-made remote policy (from hybrid to full-remote)
- Lunch Card
- Dynamic career tracks
- Employee well-being initiatives
Company values
- Customer Focus: Prioritize customers in everything you do.
- Integrity: Always do what’s right, and respect people.
- Ownership: Own your part, get things done.
- Teamwork: Make (team)work easy.
- Mastery: Continuously raise the bar.
Company HQ
Saint-Georges, Paris, France
Articles
Leadership
Steve Anavi
(President)Prior to co-founding Qonto, they co-founded Smok.io (acquired by a Fortune 500), led operations at Groupon and worked at Deloitte Consulting.
Alexandre Prot
(CEO)Co-founded Smok.io along with Steve Anavi. Also co-founded digital consulting company Smartven.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Qonto
Camille Pelcé (Diversity, Equity & Inclusion Project Manager)
- 43% women in the leadership team
- 44% women at Qonto
- 50 nationalities and counting
- 33% of staff are non-French
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