Risk Business Process Program Manager, Stripe

• 5+ years of experience in business process analysis, strategy and operations, consulting, and/or program management
• Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations
• Experience working in customer-facing roles (e.g. customer support, sales, partnerships, consulting, professional services, etc.)
• Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal

Desirable

• As a Business Process Program Manager on the Operations Platform team, you will be building the infrastructure to help our Operations (i.e. Customer Experience) organization scale
• In this role, you will be responsible for leading multiple workstreams to improve our users’ experience and reduce our cost to serve them - with a particular focus on our Risk space
• Partner closely with our cross-functional Risk organization stakeholders to scope and execute large projects to create operational efficiencies that improve top-line metrics
• Partner cross-functionally with stakeholders throughout Operations on strategy and project plans to maximize the impact of your work
• Act as a steward for our support processes - ensuring that proposals to change meet our desired outcomes and optimize for key metrics while minimizing potential risks
• Serve as a subject matter expert for other teams to ensure support processes are optimized across Stripe as new products, projects, and processes launch