Technical Client Support, Interactive Brokers

German Speaker

Salary not provided

+ Performance-based discretionary cash bonus scheme + stock grant

macOS

iOS

Linux

Android

Windows

Junior and Mid level

London

Office located in Fenchurch Street, London

Online broker

Job no longer available

Online broker

1001+ employees

FintechB2BMarketplaceInvestingAnalytics

Job no longer available

Salary not provided

+ Performance-based discretionary cash bonus scheme + stock grant

macOS

iOS

Linux

Android

Windows

Junior and Mid level

London

Office located in Fenchurch Street, London

1001+ employees

FintechB2BMarketplaceInvestingAnalytics

Company mission

To create technology to provide liquidity on better terms.

Job

Company

Role

Who you are

The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues
They should be able to recognize, investigate, and escalate client-reported issues related to our platforms
. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands
Languages: fluency in English and German is a must. Any other European language is a plus
Bachelor’s degree, preferred if in a technical field
2+ years in client facing support role
2+ years’ experience working with Windows, and Mac, software support, connectivity support
Excellent verbal and written communication skills and the ability to work effectively in a team environment
Experience working with support ticketing systems
Adaptable to a constantly changing technical environment
Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
A genuine passion for solving technical problems
Experience with financial products and services is a plus

What the job involves

Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services are looking for someone to join the Client Technical Support Team
You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues
Providing support to clients through phone, chats, and tickets
Technical and functional support for the Interactive Brokers’ platforms
Desktop applications (Windows, macOS, and Linux)
Mobile applications (Android and iOS)
Troubleshooting and support for Interactive Brokers’ web-based offerings
Problem management with a focus on wide-scale technical issues

Salary benchmarks

Our take

Interactive Brokers is an automated electronic broker, empowering users to analyse global stock markets, manage portfolios, and explore diverse investment assets. With a history spanning over 45 years, the company has thrived by adapting to evolving digital trading trends. Its comprehensive suite of services includes analytical tools, asset marketplaces, and seamless third-party integration, enhancing portfolio management capabilities.

Boasting over $11.6 billion in equity capital, Interactive Brokers remains at the forefront of industry innovation. The company has embraced the rising popularity of cryptocurrency, offering customers access to crypto trading through a partnership with Paxos Trust Company. This proactive approach reaffirms Interactive Brokers' position as a forward-thinking player in the ever-changing trading landscape.

Recently, Interactive Brokers expanded its trading hours for U.S. Treasury bonds to 22 hours a day, allowing global clients to trade during their local hours and quickly respond to market news. This extension reflects the company's commitment to flexibility and comprehensive service, meeting the diverse needs of clients in over 200 countries and territories.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

8% employee growth in 12 months

Glassdoor (3.8)

Trustpilot (3.5)

Company

Company benefits

Competitive Pay with discretionary bonus packages which may include company stock grants
Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage
401k Retirement Savings Plan (generous company match)
Daily Lunch Allowance
Wellness Incentives
Flexible Spending Accounts
Paid Personal Time and Sick Leave

Company HQ

Greenwich, CT

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