IT Support Engineer, Reddit

• 5 years of progressive experience and responsibility
• Experience supporting enterprise SaaS applications (E.g. G Suite, Okta, Slack, Atlassian, etc.)
• Experience in support and troubleshooting Mac OS and Windows platforms as well as iOS & Android mobile devices
• Experience with conference room systems; installation and configuration
• Experience in a fast-paced customer-facing environment, preferably within a technical organization or high-growth company
• Experience working with and supporting executive-level individuals and white glove service
• Passion. It’s easy for you to keep up with the latest industry trends and experiment at home with new technologies
• Resourceful. Ability to discover solutions through research, testing, discovery, Reddit, etc
• Experienced. Provide insights and best practices and bring with you actionable items on day one
• A good communicator with a personable demeanor and a positive attitude. You are organized, can read between the lines to understand business needs and prioritize your work accordingly

Desirable

• Be a point of contact and troubleshooting for the San Francisco office including conference room AV, Security/badge systems, technology on the desk, user endpoints, and more
• Maintain a meticulous inventory of IT hardware
• Schedule device repairs and replacements when needed
• You will support a wide range of inbound requests and facilitate technical conversations with end-users and cross-functional partners
• Support and resolve user requests of our SaaS applications: G Suite, Okta, Atlassian Cloud, Slack, etc
• Provisioning/deprovisioning (User accounts, group membership, service access, etc.)
• Create and supplement technical documentation for end users and team members alike
• Support/cover for team members through vacations or other periods of absence