Customer Success Manager, GovWell
Equity / stock options
More information about location
Modern software for local government
Open for applications
Modern software for local government
1-20 employees
Open for applications
Equity / stock options
More information about location
1-20 employees
Company mission
To build modern software products to help government serve communities better.
Role
Who you are
- A relationship-builder who enjoys working in a customer-facing role
- A superb project manager with a strong attention to detail
- A fast learner who can grasp new concepts quickly
- A creative thinker who enjoys coming up with new ideas, not just following the standard playbook
- You’d rather have a challenging adventure than “rest and vest.”
- You're motivated by having a positive impact in the world
- 3+ years previous experience with customer relationship management and complex project management
- Evidence of scrappiness and work ethic, a “whatever it takes” mentality
- Passion for our mission of making government more effective
- Strong alignment with our Core Values
What the job involves
- Help cities and counties across the United States to serve their communities better with modern software
- GovWell is the primary workspace and system of record for our users - government staff typically use it 8 hours a day, 5 days a week. Additionally, thousands of citizens use GovWell to access government services
- You will lead 3-6 month implementations of GovWell and ensure our customers’ long-term success by providing ongoing support
- As new customers start using GovWell, you’ll see the direct impact of your work when GovWell transforms their daily workflow
- Make an impact in an underserved, but societally important industry
- We deserve effective, transparent government, but the overwhelming majority of cities and counties lack the modern software necessary to deliver it. GovWell is changing that
- Learn how to build a company from the ground up
- As employee #5, you’ll see the entire startup journey. If you want to build your own thing someday, there’s no better way to learn
- Influence our product roadmap
- As the member of our team with the most direct relationship with our customers, our product/engineering team will rely on you to help them determine what customers need most and which features we should build
Our take
Govwell creates software for planning and zoning within local governments, simplifying processes and modernising citizen services. With the intention of improving transparency, it is helping all sizes of government serve its communities better.
What stands out about GovWell’s workflow and automation technology is the fact that its platform is customisable. Government sectors, councils and organisations operate their tech in varying ways, and so GovWell serves these varying needs by allowing flexibility of use within its platform. This is facilitated by no-code tools to improve adaptability.
Ultimately, the platform helps local governments complete tasks in a fraction of the time. It’s a breath of fresh air in the sector, which isn’t known for its innovations, and GovWell has been smart to target this niche. It will channel recent funding into expanding its team, enhancing product development and accelerating growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Aug 2024
$4.5m
SEED
Apr 2023
$1m
SEED
Total funding: $5.5m
Company benefits
- Equity / stock options
- Up to 100% premiums covered for medical, dental, and vision insurance
- Unlimited / flexible PTO
Company HQ
Rose Hill, New York, NY
Articles
Leadership
Ben Cohen
(CTO)Previously Founder of Cohen Realty & Construction. Was also a Software Engineer at UiPath, Amazon and Uber.
Troy LeCaire
(CEO)Previously Chief of Staff for the CEO of RippleMatch. Was a Campaign Intern for Senator Russ Feingold, Legislative Intern for Senator Tammy Baldwin and Legal Intern at Froelich Law Offices.
Salary benchmarks
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