Account Manager, Kody

Hong Kong

Salary not provided

Hubspot

Google Workspace

Senior and Expert level

London

More information about location

Agentic commerce platform

Job no longer available

Agentic commerce platform

21-100 employees

FintechHospitalityRetailB2BArtificial IntelligencePaymentsMobile

Job no longer available

Salary not provided

Hubspot

Google Workspace

Senior and Expert level

London

More information about location

21-100 employees

FintechHospitalityRetailB2BArtificial IntelligencePaymentsMobile

Company mission

To bring the ease and optionality of online payments to brick and mortar businesses.

Job

Company

Role

Who you are

English, Cantonese and Mandarin speaking, listening and reading skills are essential for this role
At least 5 years of professional experience in a fintech, SaaS, or payment services company
Demonstrated problem-solving abilities, with a proactive and detail-oriented approach
Experience in a fast-paced environment, with the ability to manage multiple priorities
Proficiency in Google Workspace, Microsoft Office, and CRM software (HubSpot preferred)
Willingness to travel globally as required
Flexible across time zones to support a global team

What the job involves

We are seeking a results-oriented, strategic, and experienced Account Manager to join our new Hong Kong team
This role focuses on client-facing responsibilities and will focus on fostering strong lasting relationships with our Enterprise clients
As a key member of the Customer Success function, the Account Manager will also play a pivotal role in shaping processes and strategies to support Kody’s growth
Act as the escalation point for complex client issues, collaborating with internal teams to deliver timely and effective solutions
Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling
Gather and analyse client feedback, providing actionable insights to Product and Technology teams to enhance offerings and drive improvements
Support client onboarding processes by addressing technical and operational challenges, conducting training sessions, and ensuring clients maximise the value of Kody’s products
Streamline workflows and internal processes to enhance team efficiency while ensuring data security, compliance, and accurate record-keeping
Provide market insights and competitive intelligence to leadership, contributing to strategic planning and product development initiatives

Salary benchmarks

Our take

Recently, fintech innovators have been pushing to try and make brick-and-mortar commerce competitively seamless with online shopping. One area of focus is payments: how to offer them fast, directly and hassle-free. Kody is here to solve this issue for the hospitality sector.

Kody offers hospitality businesses an agentic commerce platform with embedded payments, which delivers a radically simpler and more cost-effective means of managing payments. Although there is competition in the space, Kody's all-in-one proposition gives it a vital edge.

With its comprehensive offering, Kody seeks to displace legacy POS providers. Strong funding supports it in this goal, enabling the company to pursue further development of its platform and the broadening of its reach.

Steph

Company Specialist at Welcome to the Jungle

Insights

32% employee growth in 12 months

Glassdoor (3.2)

Company

Funding (last 2 of 6 rounds)

Nov 2024

$20m

SERIES A

Nov 2022

$5m

EARLY VC

Total funding: $30.9m

Company benefits

25 days of holiday per year that increases to 27 after two years of service
+1 bonus day per year to be taken on an occasion of your choosing
Remote first and flexible working, with an option to work from our office in a WeWork in Shoreditch (completely optional)
Enhanced maternity and paternity leave
£1,000 annual learning and development allowance
£200 once-off budget to make your home office set-up comfy
Work from abroad for part of the year (subject to tax laws and customer needs)

Company HQ

London, UK

Leadership

Yoyo Chang

(CEO & Founder)

A Cambridge grad who went on to found IIC Holdings and VC firm Nerd Ventures.

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