Talent Operations Associate, Observe.AI
Contractor
Contact center software
Job no longer available
Contact center software
201-500 employees
Job no longer available
201-500 employees
Company mission
To enable brands to enhance their customer experience, with the power of contact center AI.
Role
Who you are
- At least 3+ years of experience in TA operations or HR operations
- At least 1 year of experience in a coordinator role
- Expertise in time management
- Exceptional attention to detail and impressive organizational skills
- Excellent communication skills, both verbal and written
- Ability to manage multiple projects and responsibilities in parallel Ability to work in a fast-paced environment and prioritize tasks effectively
- Proficiency in Microsoft Office and experience working with an Applicant Tracking System (Lever) & HRIS (Bamboo HR)
What the job involves
- Coordinate logistics of the Hiring process: Including responding to candidates, managing Job postings, and scheduling interviews with different stakeholders globally
- Support TA & HR Ops teams with system entry, reporting, and dashboard creation /analytics
- Act as liaison with the payroll department and external vendors
- Maintain accurate and up-to-date recruitment data in our ATS(Lever)
- Assist with pre-boarding and onboarding, including preparing new hire paperwork, background checks, systems setup, Manager swag box delivery, and new hire communication to support teams(IT, finance, HRBP, Hiring manager)
- Support the People Operations team with administrative tasks, including updating employee records on HRIS & payroll systems(Bamboo & Sequoia) and responding to employee inquiries
- Provide excellent customer service to employees, candidates, and hiring managers
- Execute key administrative tasks related to employee data and record maintenance, onboarding/recruiting, data reporting, and more
- Provide support and coordination for Talent Acquisition initiatives
Our take
Being stuck on the phone to customer service can be time-consuming and frustrating. Observe.AI aims to improve the experience with its Intelligent Workforce Platform. This transforms contact centres through AI by automating tasks and form-filling, helping people find more information more quickly.
Unconventionally, the company gained its footing by going directly to the call centres themselves, rather than to the businesses they serve, providing valued call-optimisation tools to improve operatives' performance. It also provides an analysis engine for cross-channel customer interactions, enabling users to find new revenue opportunities, employ effective coaching, and improve quality assurance.
Observe.AI has raised huge amounts of funding, demonstrating the high levels of confidence in its market position and performance. A major technological and commercial partnership with Zoom, alongside the growing trend in businesses prioritising customer interactions, bodes well for the company's future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Sep 2020
$54m
SERIES B
Total funding: $223.4m
Company benefits
- Excellent medical, dental, and vision insurance options
- Flexible PTO
- Generous holiday (federal and wellness) recognition and parental leave policies
- 401K plan to save for your future
- Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
- Learning & Development fund to support you in your continuing education journey and professional development
- Fun events to build culture across the organization
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Swapnil Jain
(Co-Founder & CEO)Previously completed an internship in Software Engineering at Google and worked at Twitter for 3 years, first as Senior Software Engineer and then as Technical Team Lead.
Salary benchmarks
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