Senior Site Reliability Engineer, Customer.io
EMEA
$153.8-170k
Automated marketing messaging platform
Job no longer available
Automated marketing messaging platform
201-500 employees
Job no longer available
$153.8-170k
201-500 employees
Company mission
To empower marketers to create thoughtful messages.
Role
Who you are
- A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way
- Experience in managing and working with MTAs including MTA administration as a postmaster
- A solid understanding of problems of scalability and experience deploying and managing distributed MTAs on cloud infrastructure
- Demonstrated track record of building and maintaining relationships within the MTA industry
- Proven experience building infrastructure via code and automating operational toil
- Deep knowledge of UNIX environments and the ability to apply modern collaborative development practices. Go experience is nice to have, but most of our engineers have succeeded while picking it up on the job
- A self-starter who values synchronous and asynchronous work
- Experience working with Google Cloud Platform would be nice to have
What the job involves
- Design, build, and maintain core MTA infrastructure pieces that allow Customer.io scaling to support real-time processing and delivery of billions of messages
- Plan the growth of Customer.io’s MTA infrastructure
- Automate the deployment process to make it as boring as possible
- Be on our on-call rotation to respond to Customer.io availability incidents and provide support for technical support engineers with customer incidents
- Ensure monitoring and alerting, alert on symptoms and not on outages
- Document every action so lessons learned turn into repeatable actions and then into automation
- Debug production issues across services and levels of the stack
- Take an active role in a friendly and supportive team that encourages you and the entire company to grow as individuals, professionals, and teams
- Learn, practice, and share with your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices together
Our take
Many businesses struggle with achieving their marketing goals because they send impersonal messages that fail to engage potential customers effectively. Customer.io aims to change this by offering a marketing automation tool that enables companies to send highly targeted messages to specific audiences, enhancing both retention and conversion rates.
Customer.io sets itself apart from competitors like Klaviyo and Braze by leveraging real-time behavioural data and advanced segmentation, This allows marketers to target individuals based on personal attributes and web history, making their messages more relevant and impactful.
In January 2022, Customer.io expanded its offerings by launching a mobile software development kit for iOS and Android and introducing new integrations with major data warehouse providers, such as Amazon Redshift and Google BigQuery. Following a successful funding round, the company is on its way to accelerating product innovation and expanding its team, aiming for continuous growth and success in the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
104% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2021
$5m
SEED
Mar 2017
$3.4m
SEED
Total funding: $9.9m
Company benefits
- Health & Wellness: We pay 100% medical, dental, vision, and supplemental insurance premiums for you AND your family
- Health Lifestyle Reimbursement: Up to $1,500 USD annually to be used for your healthy living needs, including gym membership, exercise equipment, and health applications
- Unlimited PTO: We recommend about 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 Weeks Paid Parental Leave: For birth, adoption, or foster care
- 401k Retirement Matching: up to 5% dollar-for-dollar match to retirement contributions
- Home Office Set Up: Up to $1,500 USD to help you get your home office set up, so you can do your best work
- Remote Work Stipend: $250 USD per month allowance to cover the costs of internet, cell phone plans, and other remote work costs
- Co-Working Space Reimbursement: Up to $300 USD per month for those times you’d prefer to work in a co-working environment
- Professional Development Budget: Up to $2,000 USD reimbursement per year to use on conferences, books, and seminars that help you develop your skills professionally
- One Month Paid Sabbatical: After five years to treat yourself to a vacation, or spend however you choose
- Company travel: Opportunities to meet in-person with your peers
Company HQ
Nob Hill, Portland, OR
Leadership
Colin Nederkoorn
(Co-Founder & CEO)Extensive experience in Product Management. Most recently, they were Product Manager at LendingTree for 1 year and then Head of Product at ChallengePost for 2 years.
John Allison
(Co-Founder & Board Member)Worked in various roles in Software Engineering since 2014. Previous Software Engineer at Gilt Groupe for 1 year and then became Head of Engineering at ChallengePost.com for 2 years.
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