Office and Staff Management Lead, Afficiency
$70-80k
API-delivered life insurance products for digital distributors
Be an early applicant
API-delivered life insurance products for digital distributors
21-100 employees
Be an early applicant
$70-80k
21-100 employees
Company mission
To reinvent life insurance products and the life insurance buying process.
Role
Who you are
- 1–3 years of experience in office management, administrative support, HR, or a related operational function
- Microsoft Office / Google Workspace
- Basic Excel (spreadsheets, simple formulas)
- HRIS platforms
- Benefits administration tools
- Timekeeping / PTO tracking systems
- Job boards / applicant tracking systems
- LinkedIn company page management
- Basic social/marketing scheduling tools
- Basic hardware/software troubleshooting
- Account and equipment provisioning
- Self-starter who takes ownership and follows through without heavy oversight
- Works just as productively in the office as remotely
- Comfortable wearing multiple hats — from office operator, to executive assistant, to HR administrator
- Highly organized and detail-oriented, able to track many moving pieces at once
- Discreet and trustworthy with sensitive employee and financial information
- Thrives in an environment where not every process is written down; proactive and resourceful
What the job involves
- We are looking for a detail-oriented Office and Staff Management Lead to join our team, reporting directly to the CFO. In this role, you will be the operational backbone of Afficiency — the person who makes sure the office runs, the calendars align, and the people-side of the business (onboarding, benefits, records) never falls through the cracks
- You will sit at the intersection of operations, administration, and human resources, helping us scale our mission to reinvent the life insurance buying process by making it 100% digital, easy to understand, and accessible to everyone
- Own the day-to-day upkeep of our NYC office — supplies, vendor relationships, mail/deliveries, facilities issues, and general office presentation
- Ensure the space is stocked, functional, and welcoming for the team and visitors
- Provide administrative support to the CFO and broader leadership team, including calendar management, meeting coordination, travel booking, and expense report preparation
- Keep leadership organized and freed up to focus on strategic work
- Coordinate new-hire onboarding end-to-end (paperwork, equipment setup, first-day logistics, orientation scheduling) and manage offboarding checklists to ensure a smooth, compliant transition in both directions
- Support benefits administration (enrollment, questions, vendor coordination) and maintain accurate, confidential employee records
- Serve as the day-to-day lead on HR compliance and policy — maintaining the employee handbook, tracking federal/state/local employment law changes, ensuring required postings and trainings are current, and flagging risk areas to leadership before they become issues
- Coordinate employee timekeeping and PTO tracking, ensuring records stay accurate and up to date
- Own the recruiting process for open roles — writing and posting job listings, managing candidate pipelines, screening resumes, conducting initial phone screens, and coordinating interview scheduling with hiring managers
- Manage our LinkedIn company page and other marketing/social channels — scheduling posts, sharing company updates and job openings, and keeping our online presence active and on-brand
- Support marketing with basic asset coordination and posting to other marketing services as needed
- Manage relationships with office and HR vendors (facilities, benefits brokers, HRIS, office supply vendors), ensuring contracts, renewals, and invoices are tracked and handled on time
- Assist with basic IT systems and equipment support — setting up new-hire hardware and accounts, troubleshooting common employee tech issues, and coordinating with outside IT vendors as needed
- Plan and execute team events, offsites, and culture-building activities that keep the team connected, including in a hybrid environment
- Within the first 3 months, the candidate will:
- Fully own day-to-day office operations and vendor relationships with no disruption to team productivity
- Run new-hire onboarding and offboarding independently and compliantly
- Establish and maintain HR compliance documentation and policy tracking
- Lead recruiting
- Build a consistent cadence for the company's LinkedIn and marketing presence
Our take
Afficiency is aiming to streamline the life insurance purchasing process by offering digital distributors a platform which allows them to quote, underwrite and deliver policies in minutes via API.
Considering that on average, it takes between three and six weeks to get life insurance, Afficiency is clearly on to something with its platform. The fact that its solutions are delivered via API is also key, as it allows sellers to continue operating on their own native stacks.
The nearly $4 billion insurtech market is extremely competitive, but the background of Afficiency’s leadership team offers encouragement - as both co-founders have experience in the sector. With this solid foundation of expertise, and plenty of room to grow, Afficiency's future looks bright.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Apr 2022
$7m
SERIES A
Mar 2020
$3.2m
SEED
Total funding: $10.2m
Company benefits
- Hybrid work arrangement
- Robust health, dental, and vision benefits for employee and dependents
- 401k matching contributions
- Generous PTO policy
- Stipend to purchase work-from-home equipment
- Environment to learn from other team members, grow a business from the ground up
- Support in developing your skills and accelerating your career quickly
Company HQ
Tribeca, New York, NY
Leadership
Mark Scafaro
(Co-Founder & CEO)Previously MetLife's Head of Customer Acquisition & Servicing for three years prior to Afficiency, following 11 years at American Express, which culminated in a spell as Vice President of Operations.
Ravi Arasan
(Co-Founder)Founder of BDIPlus and modenX. Previously spent 17 years at American Express, operating in a range of Senior and Executive positions.
Salary benchmarks
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