Technical Writer, EliseAI
$70-85k
+ Equity
4-5 days a week in office
Agentic AI for housing & healthcare
Job no longer available
Agentic AI for housing & healthcare
501-1000 employees
Job no longer available
$70-85k
+ Equity
4-5 days a week in office
501-1000 employees
Company mission
To improve business efficiency without sacrificing human connection, and to make quality housing more accessible.
Role
Who you are
- The ideal candidate will have at least three years of experience in technical writing, documentation development, or a related field, ideally within SaaS or AI industries
- Exceptional writing skills with the ability to simplify complex technical information for various audiences, along with familiarity with documentation tools
- Strong organizational skills, a proactive and collaborative mindset, and the ability to quickly learn EliseAI’s platform are essential
- Preferred experience includes working knowledge of L&D principles, familiarity with customer success strategies, Zendesk, and understanding of how documentation supports customer adoption
- The role requires a willingness to occasionally travel for on-site collaboration or customer visits (approximately 10% of the time) and the ability to work in person at the NYC headquarters 4-5 days a week
What the job involves
- We’re seeking a Technical Writer to play a crucial role in supporting EliseAI’s Learning & Development (L&D) initiatives
- This role is central to ensuring that our customers have access to clear, accurate, and user-friendly documentation
- You’ll be responsible for transforming insights from customer interactions, support tickets, and product releases into comprehensive resources that drive adoption and success
- You’ll also work closely with the Education Specialist and cross-functional teams to prioritize and execute documentation needs
- The Documentation Specialist will develop and maintain a wide range of documentation, including user guides, FAQs, troubleshooting guides, and release notes. This role involves translating technical product details into clear, accessible resources tailored to diverse customer needs
- The Specialist ensures all customer-facing documentation is up-to-date and reflective of the latest product features and best practices
- This role will work closely with the Education Specialist to identify gaps in customer resources and create documentation that complements training initiatives. Additionally, the Specialist will analyze customer support tickets to uncover recurring themes and pain points, addressing them proactively through improved documentation
- The Specialist will collaborate with the Customer Success, Product, and Support teams to align documentation priorities with business goals and customer feedback. They will maintain a documentation roadmap to ensure timely delivery of resources that support key product launches and updates
- The Specialist will implement documentation best practices to enhance usability, consistency, and accessibility, while continuously auditing and refining existing resources. They will contribute to the evolution of EliseAI’s L&D strategy by proposing innovative ways to engage customers through documentation
- Leveraging customer interactions and product usage data, the Specialist will identify opportunities for new or enhanced documentation and act as an advocate for customers by ensuring that documentation provides practical, actionable solutions to real-world challenges
Our take
Technology that enables contactless human interaction has thrived in recent years, greatly impacting industries such as real estate and healthcare. EliseAI, previously known as MeetElise, supplies AI agents for real estate and healthcare, enabling these industries to better serve and communicate with the public.
The company began by targeting the real estate industry with an AI-powered leasing agent software. Its machine learning capabilities fill communication gaps between agents and clients, in addition to providing mixed reality solutions for digital property viewings. The success of this venture saw 60% of the top 50 real estate businesses in the US use EliseAI, whilst 30 million residents and prospective customers have had conversations with the AI.
In 2025, ElisAI raised $250 million in funding that supported its expansion into the healthcare sector, with funds being invested in product innovation and the growth of its team across its offices. The valuation that accompanied this funding was double the last, showcasing the company's impressive trajectory so far.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2025
$250m
SERIES E
Aug 2024
$75m
SERIES D
Total funding: $391.9m
Company benefits
- Equity
- Medical, Dental and Vision premiums covered at 100%
- FSA & HSA plans
- Commuter benefits
- 401k
- Long & short-term disability, and life insurance
- Unlimited PTO
- Up to 12 weeks fully paid parental leave
- Flexible hours
- Paid lunch
- Development opportunities
- Fitness stipend
- Social events
Company HQ
Midtown South, New York, NY
Leadership
Minna Song
(CEO & Co-Founder)Majored in Computer Science at MIT, and studied at the University of Cambridge. Interned at Microsoft and then co-founded Influencers Required in 2014.
Stoyan Stoyanov
(CTO & Co-Founder)Studied Computer Science at the University of Cambridge, graduating in 2014. Co-founded Influencers Required with Minna.
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