Senior Channel Success Manager, SpyCloud

• Self starter with drive to succeed
• Ability to work cross-functionally with marketing, sales, legal, revenue operations and product to effectively manage and grow the channel customer base
• Manage channel partner relationships to develop programs, strategies, support materials and identify opportunity
• Be well versed in all channel partner agreements, negotiations, programs, and terms as they apply to each and effectively document
• Support customers throughout the channel experience
• Strong technical aptitude with the capability of talking to and staying abreast of technical developments at SpyCloud
• BA/BS/Undergraduate
• Competency with Microsoft's suite of business products
• Salesforce and Zendesk experience is a plus

Desirable

• The Sr. Channel Success Manager maintains a long-term relationship with SpyCloud channel partners, providing a main POC post-sale with a focus on program documentation, relationship building, upgrades, enhancements, and continued collaboration
• This is an ongoing partner relationship management role - focused on increasing revenue while providing a solid continuum across all elements of the channel lifecycle. Some experience in developing and maintaining channel partner relationships is required
• Maintain solid industry knowledge and a comprehensive understanding of SpyCloud products and services
• Build, leverage and sustain relationships with channel partners and internal cross functional teams to maximize success
• Create, execute and oversee action plans to track channel partner activity and projects and ensure engagement by appropriate parties throughout
• Deliver growth by assuring usage, renewals, post-sales success, loyalty, expansion and new product adoption
• Continually capture and monitor channel partner business drivers to ensure optimal solutions and further customer engagement with SpyCloud products/services
• Identify up sell opportunities based on needs of the customer or new product rollouts
• Effectively articulate value propositions, create interest and generate excitement by developing customer presentations for the channel
• Anticipate channel customer needs and proactively drive solutions to ensure and exceed customer satisfaction
• Inform and report account status up to Director, Channel Success
• Identify creative solutions for strategic channel accounts
• Ability to manage channel partners and associated customers in a global environment including experience with different cultures, languages, and time zones