Enterprise Accounts Manager, Wonder
$116-145k
OTE
$93-116k
BASE
+ Uncapped commission + Equity
3-5 days a week in office
Extraordinary food that comes to you
Open for applications
Extraordinary food that comes to you
1001+ employees
Open for applications
$116-145k
OTE
$93-116k
BASE
+ Uncapped commission + Equity
3-5 days a week in office
1001+ employees
Company mission
To remake the relationship Americans have with food by revolutionising home dining.
Role
Who you are
- Chicago Office based
- Scrappy, positive attitude
- Bachelor’s degree
- 4 years of Management experience preferred. 2+ years required
- 4 years of Account Management experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus
- Proven track record of coaching early-career talent, developing high-performing teams, and creating clear career development plans
- Superior written and verbal communication skills, comfortable on the phone and in-person
- Strong customer-facing presence; comfortable engaging with stakeholders
- Strong presentation skills, comfortable with video meetings/conferences
- Excellent analytical and operational thinking; able to use data, workflows, and tooling to inform strategy, improve efficiency, and solve problems
- Effective communicator, both written and verbal; with the ability to simplify complex concepts for customers and team members
- Deep understanding of customer lifecycle, and ability to identify risk signals, and value drivers
- Demonstrated track record of exceeding goals
- Strong computer skills (MS Office, Google Suite) with the ability to quickly learn new software
- Experience with Salesforce.com or similar CRM is a plus
- Passion and aptitude for working in a fast-paced and fast-growing environment
- Comfortable with remote management
What the job involves
- We are seeking a strategic leader to lead a team of partnership managers working with large sized (200+) Enterprise clients.
- This role is pivotal in ensuring your Account Managers cultivate strong corporate relationships and your Associates are focused on growing the Franchised side of the brand on Grubhub. This leader will be tasked with growing successful partnerships by overseeing client experience and expectations while building the value of Grubhub
- You will oversee the development, implementation, scaling, and management of this team- focused on operational excellence and execution
- Hire, train, lead, and coach 6-7 team members to be successful Account Managers through account onboarding, activation, and ongoing partnership expansion efforts
- Develop strong consultative relationships with Enterprise Brands as an escalation contact at Grubhub, instill trust and loyalty with all corporate contacts and franchise owners (when applicable)
- Understand and demonstrate Grubhub’s unique value proposition; educate decision makers about Grubhub, its affiliate sites and all products that will enhance the restaurant, diner, and driver experience on our platforms
- Support and participate in complete Account Reviews every 1-3 months with corporate primary contacts, serving as management sponsor with key relationships
- Introduce and recommend additional Grubhub products to grow partnership
- Route all escalations in a timely manner to correct internal departments and ensure proper expectations are set with the client
- Coordinate with other departments for account generation, training on Grubhub tools, and scheduling Go Lives for all locations
- Help your restaurant partners attract new diners and increase orders while maintaining a high quality of service to diners
- Manage integration discussions across third-parties, the client, and the internal Product & Engineering teams. Act as an advocate for clients internally while working across many departments to solve problems and achieve results
- Have a deep understanding of client contracts and economics to optimize account profitability
- Attend client and industry conferences as a representative of Grubhub
- Mentor and develop people to meet both their career goals and the organization’s goals
- Seeing ahead to future possibilities and translating them into breakthrough strategies
Our take
Food delivered to your door often gets cold and soggy as it travels in a courier's bag from the restaurant to your home. Using Wonder, customers order food from a mobile app, which is cooked in a truck right outside your door. It aims to improve the standard of home-delivered food, both the quality of product – working with world-renowned chefs – and the experience itself.
Wonder has received fair criticism surrounding poor environmental consideration, as each kitchen/van sits idle with the engine running whilst food is prepared. A study by the US Department of Energy found that banning the unnecessary idling of personal vehicles would be the same as taking 5 million vehicles off the roads.
Despite this, Wonder has sustainability strategies involving food sourcing, reducing food waste, sustainable packaging, and, notably, an emissions-neutral fleet. Wonder has received enormous funding, bringing it to a valuation of $7 billion, and the number of vans distributed across North America is expected to multiply exponentially.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2025
$600m
LATE VC
Mar 2024
$700m
LATE VC
Total funding: $2.1bn
Company benefits
- 401k with employer match
- Medical, dental, vision
- Health savings account with employer match
- 100% employer paid life insurance
- 2x pay if you work on holidays
- Learning and development opportunities to advance your career
- Wonder offers hourly employees stock options
Company HQ
World Trade Center, New York, NY
Leadership
Marc Lore
(Founder & CEO)Has previously (co-)founded the following companies: Global Association of Risk Professionals, The Pit, Quidsi, Jet.com, Mojo, Wizard and City of Telosa.
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