Product Operations Intern, Firework

Salary not provided

The estimated pay range for this role is $20 per hour

San Francisco Bay Area

More information about location

Office located in San Mateo, CA

Video-based eCommerce platform

Job no longer available

Video-based eCommerce platform

201-500 employees

FintechB2CRetailB2BEnterpriseMarketplaceMarketingContentVideoeCommerce

Job no longer available

Salary not provided

The estimated pay range for this role is $20 per hour

San Francisco Bay Area

More information about location

Office located in San Mateo, CA

201-500 employees

FintechB2CRetailB2BEnterpriseMarketplaceMarketingContentVideoeCommerce

Company mission

To revolutionize commerce by bringing the power of video to every digital experience, fostering deeper human connections between brands and shoppers.

Job

Company

Role

Who you are

Great written and verbal communication skills
Ability to collect information and tell a story with data
Exceptional organizational skills and attention to details
Ability to communicate, execute and deliver cross-functional work involving multiple stakeholders
Quickly learn all product offerings and internal processes, continuing to stay agile as features are released
Experience communicating technical concepts in a clear and concise manner for non-technical audiences
Solution oriented
Experience collecting and analyzing data from multiple data points
Excited to work in a fast-paced, team oriented start-up environment

What the job involves

We are looking for a Product Operations Intern to help shape our product growth and excellence
You are relentlessly focused on driving a stellar user experience by partnering closely with Product, Engineering and client facing teams to drive the customer feedback lifecycle, launch processes and drive product adoption
Support and assist the product strategy and roadmap, drive change for key issues and prioritize product change requests
Understand, test and communicate all upcoming product features and user experience changes to key stakeholders
Manage multiple tasks simultaneously and be able to respond to issues that impact business and technical stakeholders in a timely and effective manner
Coordinate across multiple teams in support of strategic initiatives
Be innovative and drive new projects aligned with business priorities
Partner closely with Product Managers to learn about new products and features for documentation and training purposes
Conduct industry, product and user research on new products
Assist and support the launch and optimization for our products through operational perspective

Our take

Live-streamed shopping has long been popular in China. In 2020, the first 30 minutes of Alibaba’s Singles’ Day presale's campaign on Taobao Live generated an impressive $7.5B in total transaction value. Firework is helping to bring these kinds of video-based eCommerce experiences to a Western audience with a smart commercial strategy.

Originally launched as a standalone social platform featuring swipe-able web stories, Firework made a strategic shift towards a more streamlined B2B model. It now provides services to partners by granting them access to its video technology infrastructure, enabling them to effortlessly launch diverse and interactive shippable videos on their respective websites. The outcome of this pivot has paid off, with Firework emerging as the leading global platform of its kind.

The real money in shoppable videos is ultimately live-streamed experiences, which are still not landing for American audiences. Despite this, Firework’s more complete offering, including the ability to directly collect consumer data and learn about a shopper’s behaviour, means that American brands are giving the startup business ahead of this anticipated cultural shift.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

13% employee growth in 12 months

Glassdoor (3.8)

Company

Funding (last 2 of 7 rounds)

May 2022

$150m

SERIES B

Mar 2021

$55m

SERIES A

Total funding: $270.3m

Company HQ

Downtown, San Mateo, CA

Leadership

Vincent Yang

(Co-Founder & CEO)

Previously founded EverString which was acquired by ZoomInfo. Before that, worked as an Investment Manager at Summit Partners and before that as an Analyst in J.P. Morgan's Investment Banking team.

Jerry Luk

(Co-Founder & COO)

Previously co-founded Presdo where they served as CTO. He also spent nearly 4 years at Edmodo as the Head o f Business Strategy, Mobile and was the creator of LinkedIn Mobile.

Rick Zhuang

(CTO)

Prior to joining Firework in 2020, Rick was the Head of Engineering at Tmall New Retail at Alibaba Group. He was also the Director of Engineering at Tencent and a Tech Lead/Senior Relevance Scientist at Yahoo!

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