Customer Analyst, Aviva
£40-55k
+ Bonus opportunity + Matching Share Plan
More information about location
Insurance, wealth and retirement business
Open for applications
Insurance, wealth and retirement business
1001+ employees
Open for applications
£40-55k
+ Bonus opportunity + Matching Share Plan
More information about location
1001+ employees
Company mission
With you today, for a better tomorrow. Aviva exist to be with people when it really matters, throughout their lives.
Role
Who you are
- This is a great job for someone who Is passionate about creating analytics and data science solutions to help the business understand their customers better and inform business decisions
- Educated to degree or post-graduate level, in numerate /programming-oriented subject, or able to demonstrate equivalent knowledge through industry experience
- Have programming experience in SQL or Python and proven ability to manipulate and prepare large datasets for analytics
- Is passionate about using customer data & advanced analytics expertise with proven experience to help businesses understand customer behaviour and take action
- A positive, can-do attitude, with a proactive approach and a great team player
What the job involves
- They will enjoy partnering with business stakeholders and collaborating with AI/ML colleagues to design & embed innovative solutions and generate best-in-class and high-impact, actionable customer insights & recommendations for real-world problems
- Our Customer Science team uses data to understand customers so we can be more relevant and take better actions. We are award-winning, and passionate about driving better customer & commercial outcomes
- The right person will be able to deliver high quality analytics, understand customer behaviour and help deliver our Aviva ambition
- Day to day responsibilities include coding, understanding customer data that will then be summarised for stakeholder consumption
Salary benchmarks
Our take
With 18 million international customers, Aviva is the largest provider of insurance and leading life and pension funds in the UK. With a history that dates back to the founding of Hand in Hand Fire & Life Insurance Society in 1696, Aviva’s current form is thanks to a merger between Norwich Union and CGU plc in the year 2000.
Over the noughties, Aviva grew its market out to Europe and established a high-profile foothold in America thanks to the most expensive advertising campaign of the time that included celebrities Alice Cooper and Bruce Willis. Into the 2010s, the insurance broker was forced to restructure and close a large number of its non-core businesses in a bid to increase its shareholder returns and streamline its focus. In 2012 it sold its US wing to Athene Holding to further this goal.
Now stripped back after sell-offs of subsidiaries in Indonesia, Italy, and many more countries, Aviva is refocusing on pensions. In the wake of a Pensions Dashboard Programme delay in the UK, Aviva is in the running to take over the programme thanks to its pre-existing private systems. This exemplifies Aviva’s renewed focus on the fintech sector, all whilst playing national analyst during the cost of living crisis thanks to its annual Age of Ambiguity study.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company values
- Care
- Commitment
- Community
- Confidence
Company HQ
City of London, London, UK
Articles
Leadership
Amanda Blanc
(CEO, not founder)Currently Group Board Non-Executive Director at BP. Previously Chairman of the Welsh Rugby Union, Senior Advisor at Trov, CEO at Zurich Insurance Company.
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