User Care Expert, Mistral AI
+ Equity (BSPCE)
Offers visa sponsorship
Generative AI model developers
Job no longer available
Generative AI model developers
101-200 employees
Job no longer available
+ Equity (BSPCE)
Offers visa sponsorship
101-200 employees
Company mission
To make frontier AI ubiquitous, and to provide tailor-made AI to all the builders.
Role
Who you are
- Bachelor’s degree or equivalent in Business, Communications, or related field
- Previous experience in technical customer support roles
- Proven track record of resolving complex customer issues
- Experience working with cross-functional teams (e.g., engineering, finance)
- Proficient in customer support platforms (e.g., Intercom, Zendesk)
- Experience with knowledge base management and FAQ creation
- Familiarity with Tech products and common industry issues
- Strong written and verbal communication skills in English
- Excellent problem-solving abilities
- Customer-centric mindset with a focus on empathy and proactive service
What the job involves
- We are seeking an experienced User Care Expert to join our Tech team
- They will drive customer satisfaction by efficiently resolving complex support issues, improving knowledge resources, and advocating for customer needs across technical teams
- The role reports into our Head of Engineering
- Handle Level 2 Support: Manage complex customer issues on Intercom, including billing, rate limits, and compromised accounts,
- Ticket Escalation: Escalate technical, financial, or solution-specific issues to the relevant teams (Engineering, Finance, Solution),
- Knowledge Base Management: Build and update FAQs and knowledge resources to empower customer self-service,
- Customer Communication: Provide clear, friendly, and proactive responses; follow up as needed,
- Process Optimization: Work with bot and human support to streamline responses and reduce ticket volume,
- Customer Focus: Maintain a customer-centric approach, ensuring a positive and efficient experience, especially for mid-tier paying users
Application process
- Talent Acquisition Screen (45 min)
- Hiring Manager (30 min)
- Live Test (45 min)
- Value talk / Culture fit (30 min)
Our take
Founded by Facebook AI researchers, Mistral AI focuses on developing open-source generative AI models to "make AI useful." It emerged in early 2023, quickly achieving a $260 million valuation.
With the upcoming release of Mixtral in 2024, featuring up to 176 billion parameters, Mistral is under pressure to deliver. Mixtral's open-source nature has sparked concerns about potential misuse, yet Mistral remains a formidable competitor in the AI landscape, challenging models from Google and Meta.
Recently, Mistral secured a massive $640 million funding round, raising its valuation to $6 billion. This Series A funding, led by General Catalyst and including investors like Lightspeed Venture Partners and Andreessen Horowitz, underscores significant interest in alternatives to ChatGPT.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Jun 2024
$487.1m
SERIES B
Feb 2024
$15.7m
SERIES A
Total funding: $1.0bn
Company benefits
- Competitive bonus structure
- Equity
- Opportunities for professional growth and development
Company HQ
Villette, Paris, France
Articles
Leadership
Timothee Lacroix
(CTO)Previously PhD and Software Engineer Intern at Facebook and Visiting Undergraduate at CAlab UCSD
Guillaume Lample
(Chief Scientist)Research Student and Scientist at Facebook AI and Research Intern at Jane Street Capital
Arthur Mensch
(CEO)Previously Staff Research Scientist at DeepMind, Post-doc researcher at École normale supérieure, Visiting Researcher at NYU Courant Institute of Mathematical Sciences and PhD Student at Inria
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