Customer Onboarding Specialist, Phorest
More information about location
Salon management solution
Be an early applicant
Salon management solution
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To empower and inspire salon, spa and clinic owners to grow fantastic businesses while attracting and delighting loyal clients and talented staff.
Role
Who you are
- At least 2+ years of experience in any of the following:
- Onboarding or Implementation role within a SaaS or technology-focused environment
- Manager of a salon (hair, beauty, MedSpa or similar)
- Experience working in a SaaS company within the salon industry
- Proficient with technology - we use G Suite (Google Workspace), Gainsight, Slack, Zoom and more. You don’t need to have experience with all of these tools, but familiarity and a willingness to learn is a strong advantage
- Passionate about helping clients and share their enthusiasm for success!
- Someone who leads by example. Takes ownership of tasks, and handles the day to day with a positive attitude
- A true client advocate. Not afraid to speak up and ask questions
- Strong attention to detail, and organizational skills
- Effective communication skills, both written and verbal
- Problem-solving skills and the ability to troubleshoot as needed
- Excellent customer service skills and a commitment to providing a seamless onboarding experience
- Strong teamwork and collaboration abilities, with a willingness to support team efforts
What the job involves
- We are seeking an Onboarding Specialist to join our team, focusing on our Premium accounts with over 1 million ARR
- The Onboarding Specialist will take ownership of the onboarding journey for these accounts, ensuring a seamless transition from initial contact to Go Live Day
- This role requires meticulous attention to detail, exceptional organizational skills, and the ability to communicate effectively with both clients and internal stakeholders
- Manage Onboarding Process: Own the end-to-end onboarding process for mid-market accounts, ensuring accuracy in data entry and migration activities
- Client Communication: Initiate and lead discussions with clients, addressing any challenges or complexities that arise during the onboarding process
- Collaboration: Work closely with the Onboarding Coordinator to meet training deadlines and ensure a smooth transition for clients
- Documentation and Reporting: Provide well-written summaries and updates in tools like Gainsight, documenting progress and client interactions
- Timely Responsiveness: Respond to all client emails and inquiries promptly, aiming for same-day or next-business-day responses
- Process Improvement: Collaborate with management to refine and streamline onboarding processes, enhancing efficiency and client satisfaction
- Data Accuracy: Partner with the Data Entry Specialist to ensure timely and accurate entry of all relevant client information
- Escalation Management: Coordinate with the product team to escalate and resolve any issues or client concerns that require immediate attention
Application process
- We usually respond within a week
Our take
Annually, significant financial losses plague salons and health spas due to both no-sho appointments and sluggish periods. Addressing this predicament head-on, Phorest emerges as the solution, providing salon proprietors with user-friendly marketing software.
Phorest's software allows salons to dispatch appointment reminders and promotional details to their clientele. This seemingly uncomplicated remedy remarkably curtails no-show deficits by an impressive 70%, contributing significantly to the company's service of 155,000 health and beauty professionals worldwide. From its inception, Phorest has consistently evolved and broadened its platform, now encompassing features for staffing management, inventory control, and strategic marketing endeavors.
Bolstered by funding, the company is poised for further global outreach., This financial boost will enable Phorest to confidently vie with international contenders like Zenoti and Booker on the global stage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2022
$12m
LATE VC
Jun 2018
$20.8m
GROWTH EQUITY VC
Total funding: $34.2m
Company benefits
- Your wellbeing is important to us - We provide private healthcare, and employee assistance program and a free online GP service (WebDoc)
- As part of our Financial Wellbeing, we provide an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection
- We help you travel by providing a bike to work scheme as well as tax saver transport tickets
- We care for your family and provide Enhanced Maternity and Paternity benefits
- We grow our own timber! We provide a great learning environment including an extensive onboarding program
- Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning
- We don't believe in formal dress codes. We prefer causal things
Company values
- Growth Mindset: We are all about growth - when it comes to ourselves, our company & our clients
- Seirbhís Go Hiontach: Irish for 'excellence in service' or 'service without measure'
- Can-Do Attitude: We are dynamic and have a bias for action
Company HQ
North City, Dublin, Ireland
Articles
Leadership
Ronan Perceval
(Co-Founder & CEO)Previously worked in hair salons, and also co-founded Demonware.
Jamie Myerscough
(Co-Founder)Previously served as Phorest's CEO & Sales Director. Is currently CEO of Educogym.
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