Customer Success Executive, Bodyswaps

• Some professional experience, preferably in a client-facing or administrative support role
• Experience or demonstrable interest within Edtech & SaaS
• Demonstrated ability to support a portfolio of accounts and effectively manage administrative tasks
• Excellent communication, presentation, and active listening skills
• Highly organised with a proactive approach to managing tasks and supporting a team

Desirable

• We are seeking a proactive Customer Success Executive (Entry Level) to support the Customer Success team, manage low-complexity accounts, and assist in ensuring the successful incorporation of the Bodyswaps platform by our customers
• Serve as the primary point of contact for a dedicated portfolio of low-touch and Tier 2 accounts, ensuring their successful engagement and maximising platform value
• Conduct regular check-ins and health checks for managed accounts, proactively flagging both potential risks and commercial opportunities to the wider Customer Success team
• Assist the Customer Success team in developing and nurturing relationships with key stakeholders in higher-tier accounts
• Lead the internal alignment of cross-functional team members (e.g., Product, Delivery) for assigned client-facing projects to ensure deadlines are met and projects stay on track
• Support the coordination of client-facing projects, including logistics for on-site workshops and presentations
• Support the Customer Success team's efforts to drive product adoption and ensure customers maximise value from their investment in Bodyswaps
• Assist in the onboarding process and ongoing education for new customers, including preparing training materials and coordinating logistics
• Serve as the primary UK Support point of contact, assisting the Customer Support Manager in handling enquiries by providing timely and accurate responses and managing effective escalation processes
• Provide crucial administrative and logistical support to the Customer Success team to ensure smooth client operations
• Monitor customer health metrics, usage data, and feedback to proactively flag potential issues to the wider team
• Assist in the preparation of materials for renewal and upsell conversations, supporting the Customer Success team's commercial outcomes
• Contribute to the ongoing refinement of customer success playbooks, processes, and tools by participating in experimentation sessions and sharing actionable feedback
• Capture and document customer best practices, use cases, and feedback for the Product and Marketing teams