Technical Account Manager, Scaleway
Italie
2-3 days a week in office
Complete cloud ecosystem
Be an early applicant
Complete cloud ecosystem
501-1000 employees
Be an early applicant
2-3 days a week in office
501-1000 employees
Company mission
To build a more sovereign, sustainable, and human-first tech ecosystem.
Role
Who you are
- 3 to 5 years of experience in a technical consulting or high-level customer engineering role
- Cloud Infrastructure expertise (IaaS, PaaS, S3, Kubernetes, Terraform)
- Strong Linux system administration and networking fundamentals
- Proficiency in modern tooling (Jira, Salesforce, Metabase, Google Suite)
- Experience in complex migrations (on-prem to cloud or cloud-to-cloud) and scalable architectures
- Trilingual: Fluent in English, French, and Italian
- Exceptional Communication: Capable of speaking about business ROI with decision-makers and technical details with engineers
- Diplomacy & Empathy: Ability to build strong relationships and handle high-pressure crisis management
- Analytical Mindset: Proactive in identifying problems and proposing innovative solutions
- Collaborative Spirit: Valuing collective success over individual work
What the job involves
- Our growth is driving us to strengthen our Technical Account Management (TAM) team to support the expansion of our Enterprise segment, specifically for our strategic prospects and clients in Italie
- Your mission will be to act as the technical account manager of a post-sales relationship based on trust in order to ensure the technical success, delivery, and long-term alignment between Scaleway’s roadmap and the client's business challenges
- Serve as the primary technical point of contact for strategic Enterprise clients
- Coordinate support, engineering, and product teams to ensure SLA compliance, incident resolution, and post-mortems
- Manage client adoption of Scaleway products, ensuring optimal use and value
- Co-lead Quarterly Service Reviews (QSR) and steering committees with C-Level executives, structuring meetings, compiling data, and defining action plans
- Provide cloud architecture guidance and cost optimization (FinOps) advice
- Handle critical incidents and act as a trusted advisor during crises
- Collect and prioritize product feedback from clients, collaborating with Sales and Product teams
- Ensure alignment between client needs, Scaleway roadmap, and business objectives
Our take
Cloud computing is fast increasing in popularity and use, and many companies are turning to the cloud in order to better their functions. Scaleway enables developers and businesses to build, deploy and scale their applications for the cloud, with a focus on providing a range of options so that clients can access exactly what they need.
Scaleway, which labels itself “the cloud of choice”, delivers fully managed offerings for bare metal, containerisation, and serverless architectures. It is attractive, especially to startups, as it offers more flexibility than alternate cloud providers, and it boasts a smooth developer experience, carbon-neutral data centers, and native tools for managing multi-cloud architectures.
Scaleway is used by over 38,000 businesses in 160 countries. Aligning with its focus on bringing the cloud to startups, the company has launched a “Startup Program” where participators can earn cloud credits as well as gaining access to technical expertise and masterclasses. Scaleway has also partnered with Clever Cloud, in order to deliver an efficient alternative to for the automation of app deployment, enriching the product catalogues of both companies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- 75% reimbursement on public transportation or 200€/year for sustainable mobility
- 200€ discount & 3 domains names on Scaleway Elements
- 120€ to equip yourself at home
- Freebox refund (€50 after 6 months)
- Up to €700 support for Babilou childcare
- Profit-sharing from the Iliad Group
- FlexiFamily: help with childcare, tutoring, and household tasks
- Extended parental and caregiver leave
- Employee share ownership plan at Iliad Group
- Referral Bonus
- 360Learning, Projet Voltaire and LinkedIn Learning free accesses
- Employee benefits through the Employee Work Council (CSE)
- Daily free breakfasts & snacks
- Onsite bedrooms showers and gym
- And all the usual perks provided in the industry (health insurance etc.)
Company HQ
Madeleine, Paris, France
Leadership
Albane Bruyas
(CCO & COO)Before joining Scaleway in 2019, Albane spent nearly 5 years at Toshiba as a Procurement & Purchasing Manager and Operations Director.
Damien Lucas
(CEO)Prior to joining Scaleway in 2023, Damien served as the CPO of Ateme. Before that, he co-founded Anevia where he spent 17 years in various roles, including CEO and CEO.
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