Tax Operations Advocate, Gusto
Our cash compensation amount for this role is $23.50/hr to $27.42/hr
2-3 days a week in office
Automated payroll, benefits & HR platform
Be an early applicant
Automated payroll, benefits & HR platform
1001+ employees
Be an early applicant
Our cash compensation amount for this role is $23.50/hr to $27.42/hr
2-3 days a week in office
1001+ employees
Company mission
To grow the small business economy.
Role
Who you are
- 1+ years of experience in operations or payroll, ideally in a fast-paced environment. Tax filing experience is not required, but familiarity with payroll processes is helpful
- A customer-first mindset with a passion for providing excellent, solutions-oriented service
- Strong problem-solving skills, paired with an improvement-oriented mindset that challenges the status quo and drives process optimization
- Strong organizational skills: able to manage multiple tasks, prioritize effectively, and stay comfortable navigating ambiguity
- Strong teamwork and collaboration skills, along with excellent written and verbal communication
- Ability to quickly learn and adopt new software and tools, including AI-powered platforms that streamline workflows and improve efficiency
- Working knowledge of Excel required; proficiency, and familiarity with AI tools (e.g., for automation, data analysis, or process improvement) are a plus
What the job involves
- This is an amazing opportunity to use your payroll and tax expertise to reshape our customer experience. The Tax Operations team makes sure our payroll tax engine is running smoothly and firing on all cylinders. We’re looking for people who have a passion for operations, an eye for inefficiencies, and a desire to build processes at a fast-growing start-up
- You’ll showcase your passion for customer service by processing and remitting tax payments and filings on our customers’ behalf while delivering a world-class customer experience. You will work closely with tax agencies as well as our cross-functional partner teams to reach the best outcomes for our customers and provide feedback on tools that streamline the filing process
- This role is very hands-on, with an emphasis on research and analysis, excellent communication skills, and first-principles problem solving. A strong work ethic and a strong desire to be part of the team is critical for success. You must also possess and take pride in a high attention to detail, organization and task management, and be comfortable working in a fast-paced, deadline-driven business environment
- The Tax Operations team is within the Payroll Operations org and is at the core of providing services that give our customers peace-of-mind. Tax Operations exists to ensure impeccable delivery of key customer needs. There are thousands of critical operational tasks that are completed for our customers accurately and on time, every time, in a proactive and scalable manner. We collaborate, help each other, and work cross-functional in a positive environment
- Process and file customer tax payments accurately and on time using various technology platforms
- Collaborate effectively with cross-functional teams (including Compliance, Product, and Engineering) to ensure seamless tax operations
- Proactively troubleshoot and resolve any issues that arise, identifying root causes and implementing preventative measures
- Continuously seek opportunities to improve existing processes and enhance efficiency, including identifying areas where AI can be leveraged to drive these improvements
- Provide exceptional service and support to our customers, ensuring their tax needs are met
- Work collaboratively within the team to achieve collective success. Investigate and solve process errors, contributing to the prevention of future issues
- Act as a liaison with tax agencies and internal teams to ensure accurate customer representation
- Provide data-driven insights and recommendations for process and strategy improvements
- Build and implement scalable operational processes, identifying opportunities to apply AI where it adds clear value
Our take
For many small businesses, vital administrative tasks such as payroll, taxes, and benefits are manual tasks that take time and energy - which many SMB owners don’t have. The co-founders of Gusto all come from small business backgrounds, which is why they created a platform that would handle employee payments, benefits administration, and compliance support specifically for small businesses.
The company may have started slowly, as the founders focused on nailing each individual aspect of Gusto’s operations, but has now skyrocketed to unicorn status with more than 400,000 customers and a multi-billion dollar valuation. And in 2021, Gusto began acquiring other companies to strengthen its offering and position in a competitive market, including the likes of Ardius, Symmetry and Guideline.
Through its continued acquisitions and fundraising efforts, the company has carved out a strong position for itself in the space. It continues to expand its platform, for example by partnering with Parafin to launch a payroll line of credit for small businesses, and more recently launching Cofounder, an AI teammate tailored to the needs of small businesses.
Steph
Company Specialist at Welcome to the Jungle
Insights
45% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
May 2022
$55m
SERIES E
Aug 2021
$175m
SERIES E
Total funding: $706.3m
Company benefits
- Medical, dental, and vision insurance for employees and dependents
- Family care and support, including family planning and fertility benefits
- Gender-affirming care and support
- A variety of mental health resources
- Paid vacation, sick time, bereavement, and holidays, paid leaves, sabbatical, and more
- Free meals and refreshments at the office (conversation and community is an added bonus!)
Company HQ
Central Waterfront, San Francisco, CA
Leadership
Joshua Reeves
(CEO & Co-Founder)Studied Electrical Engineering at Stanford and went onto co-found Gusto in 2011.
Tomer London
(CPO & Co-Founder)Has a PhD in Electrical Engineering from Stanford. Was a Researcher at Intel, and then interned at Bump Technologies. Co-founded Vizmo before co-founding Gusto in 2011.
Edward Kim
(Head of Technology & Co-Founder)Studied Electrical Engineering at Stanford. Was Senior Project Engineer at Volkswagen of America Electronics Research Lab and then co-founded Picwing before co-founding Gusto in 2011.
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