Senior Technical Support Engineer, ditto
Infrastructure
Offers equity
Data sync platform
Be an early applicant
Data sync platform
101-200 employees
Be an early applicant
Offers equity
101-200 employees
Company mission
To expand the internet via software enabling devices to synchronise data in realtime, even where the internet doesn't reach.
Role
Who you are
- This is a hands-on, high-impact role ideal for someone excited to work at the intersection of product, engineering, and customer success
- Have 5+ years of experience in technical support engineering or software engineering roles
- Ability to translate complex and ambiguous problem sets into clear hypotheses and solutions
- Deep experience in at least one relevant subject area like Operating Systems, Cloud Infrastructure, Kubernetes, Networking, Databases, Distributed Systems, etc
- Bachelor’s degree in Computer Science or similar experience
- Ability to read and follow code and GitHub commits to understand recent change
- Customer-facing soft skills including active listening, customer empathy, and expectation-setting
Desirable
- Prior experience in a hyper-growth company
- A passion for building support functions and enablement from 0 to 1
- Track record of building strong relationships with Fortune 500 companies
What the job involves
- As a Senior Technical Support Engineer, you will serve as a trusted technical advisor and frontline champion for our high profile enterprise customers
- Your mission is to ensure that every customer issue is resolved with urgency, accuracy, and empathy, whether that means diving deep into a codebase, reproducing complex technical bugs, or coordinating cross-functional teams to unblock a customer
- You'll act as the first line of defense, working closely with product and engineering partners to understand and resolve issues at their root
- From creating tools that enable self-service support to collaborating with senior technology leaders at Fortune 500 companies, you’ll help us scale world-class support operations as we grow
- Reproduce, debug, and escalate technical issues in partnership with Engineering and Product
- Act as a technical expert and initial escalation point for our SDK and Cloud products
- Work directly with developers to provide guidance and resolve complex issues
- Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders
- Participate in a 24/7 on-call rotation to support critical customer needs
- Collaborate with Engineering to communicate incident status and contribute to root cause analyses
- Build tools and automation to improve support workflows and reduce response time
- Use AI and other tools to create self-service opportunities for routine incidents
- Advocate for customer needs and influence product improvements based on real-world feedback
- Continuously sharpen your troubleshooting skills through exposure to challenging technical problems
Our take
While it's convenient to assume that all the data an app needs is always located in a single place, the reality is more messy. Multi-cloud platforms, IoT devices with varied or limited connectivity and even smartphones can hold necessary data for many applications. The problem for developers is how to tame, access and use this data. Ditto exists to fix this, providing a distributed database that pulls and synchronises data from edge devices and the cloud.
Able to operate even in locations without internet, using peer-to-peer WiFi, Bluetooth and wired networks to pull data together, it provides a layer of infrastructure which is increasingly required as IoT picks up steam. However, it is not the only entrant in this growing market, and faces competition from the likes of Whalesync, PieSync and Grouparoo.
While most of these companies provide the same kind of functionality, Ditto's large and growing customer base in the tens of thousands (including the likes of the US Air Force, Lufthansa and Japan Airlines) indicates that its product is a strong competitor in this space. It has also attracted the attention of investors, most recently closing a hefty Series A round. It intends to use this funding to almost double its headcount and to focus on commercializing its product.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Mar 2025
$82m
SERIES B
Apr 2023
$45m
SERIES A
Total funding: $136m
Company benefits
- Fully Remote
Leadership
Max Alexander
(CPO)An extensive background in development, more recently working as a Mobile Engineer for Hipmunk and Product Engineer for Realm Inc.
Adam Fish
(CEO)Co-founded Roobiq in 2011. Following this they were VP of Product at Realm Inc and a Technical Consultant at HBO.
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