Senior Manager of Mid-Market Customer Success, Color
$140-185k
Virtual cancer clinic focused on early detection, treatment and care
Job no longer available
Virtual cancer clinic focused on early detection, treatment and care
501-1000 employees
Job no longer available
$140-185k
501-1000 employees
Company mission
To reinvent how cancer care is delivered by bringing together engineering, design, science, and clinical expertise at every step of the journey.
Role
Who you are
- If you are not sure that you’re 100% qualified but are up for the challenge - we want you to apply!
- This role is ideal for someone who thrives at the intersection of client management, client success strategy, operational excellence, and team development, and who’s excited to build for growth in a mission-driven, fast-moving environment
- 7+ years in Customer Success, Account Management, or Client Services, with 5+ years in people leadership roles
- Proven success building and scaling mid market Customer Success teams in healthcare benefits or digital health
- Strong understanding of employee health benefits, mid-market client dynamics, and ASO health plan structures
- Demonstrated ability to be a player / coach - able to balance high-touch client engagement with scalable systems thinking while supporting, mentoring, and empowering your team to do the same
- Experience building a 1-many framework, designing and implementing playbooks, tools, and processes that drive consistent execution and client outcomes
- Operational and analytical acumen, with proficiency in tools like Salesforce, Airtable, and Metabase, demonstrating comfort and excellence using data to inform strategy
- Excellent executive communication skills and the ability to influence across all levels of an organization
- A builder’s mindset—bias for clarity, structure, and action in a fast-paced, evolving environment
What the job involves
- As the Senior Manager, Mid-Market Customer Success, you’ll lead and grow the team responsible for ensuring that Color’s mid-market clients receive an outstanding experience and achieve meaningful outcomes through our cancer programs
- You’ll be both a strategic client leader and a systems architect—owning key client relationships while building the scalable infrastructure, playbooks, and coaching programs that enable exceptional, consistently delightful client experiences
- You’ll start as a hands-on leader, managing both your own book of business, while building a team of CSMs to support our growing book of business. You’ll also develop the strategy and operational foundation for scale across 2026 and beyond
- This is a full-time, high-impact individual contributor and people-leader role
- Own a portfolio of complex mid-market accounts—from onboarding through renewal and growth—ensuring clients achieve measurable outcomes
- Provide strategic oversight across the team’s book of business, supporting CSMs on portfolio planning, stakeholder management, and proactive engagement
- Drive high-touch client relationships while identifying opportunities for expansion, upsell, and retention
- Lead executive-level conversations with key accounts and act as the escalation point for critical issues
- Ensure consistent execution of onboarding, QBRs, and renewal processes that align with Color’s growth goals
- Own and achieve strong, ambitious outcomes across the mid-market portfolio in terms of customer impact, advocacy, outcomes, retention and growth
- Hire, lead, coach, and develop a high-performing team of Mid-Market CSMs focused on delivering value and impact
- Set clear expectations, goals, and success metrics for individuals and the team
- Build a culture of accountability, feedback, and growth through regular 1:1s, performance reviews, and professional development planning
- Define hiring profiles, career pathways, and onboarding programs as the team scales
- Develop and deliver enablement programs that strengthen client management, strategy, communication, and data-driven decision-making
- Design and implement scalable systems, playbooks, and engagement frameworks to standardize client management across the customer journey
- Partner with CS Ops, RevOps, and Data teams to enhance dashboards, metrics, and automation that improve visibility and execution
- Identify repetitive workflows (e.g., QBR prep, reporting, eligibility management) and streamline or automate for efficiency
- Establish feedback loops, escalation protocols, and consistent processes that empower CSMs to act autonomously while aligning to company strategy
- Use data to measure performance, drive insights, and continuously refine processes to improve client outcomes and operational efficiency
- Collaborate with Sales, Product, Implementation, Clinical, and Marketing to ensure smooth handoffs and cohesive client engagement
- Act as the internal advocate for mid-market clients—surfacing insights, influencing roadmap priorities, and representing the segment’s voice in strategy discussions
- Partner with internal teams to design initiatives that drive client retention, expansion, and health outcomes
- Represent the mid-market segment in Customer Success leadership forums and company-wide operational planning
Our take
Cancer care today is often fragmented, slow, and hard to access, so people are facing long waits for things like screenings, delays between diagnosis and treatment and confusing handoffs between providers. Because of this, cancers are often caught later than they should be, some care gaps go unaddressed, and patients are left to navigate an overwhelming system on their own. And for employers and health plans, this also drives higher costs and poorer outcomes across their populations.
Color has stepped in to act as a single partner across the entire cancer journey, from screening to treatment to survivorship. Led by oncologists, Co,or focuses on three simple ideas: making care easier to access, moving faster, and providing direct clinical support. Through at-home, guideline-based screening and proactive outreach, Color helps identify high-risk individuals and catch cancer earlier. Its clinical team works directly with patients to reduce barriers, close care gaps, and coordinate timely diagnosis and treatment, so people aren't left to figure things out on their own.
This approach is showing strong results too. Color drives high enrollment, significantly improves screening adherence, and cuts the time it takes for patients to get diagnosed and treated. By closing care gaps and supporting people through treatment and beyond, it improves outcomes while also lowering overall costs. With this success, the company is in a good position to keep redefining cancer care by scaling model that's faster, more accessible, and centered on real human needs.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Nov 2021
$100m
SERIES E
Jan 2021
$167m
SERIES D
Total funding: $482m
Company HQ
Ingold - Milldale, Burlingame, CA
Leadership
Othman Laraki
(Co-Founder & CEO)After an MBA at MIT, they worked at Google as a Product Manager for almost 4 years, prior to co-founding Mixer Labs and working at Twitter and Pinterest. They left this Board role at ESI Group in 2012 to co-found Color in March 2013.
Rebecca Miksad
(CMO)Rebecca is the founder and CEO of Miksad MD Consulting and an Associate Professor of Medicine at Boston University School of Medicine. Alongside this, she is also an Associate Editor of RWE, RWD and Oncology for Clinical Pharmacology & Therapeutics (CPT) Journal at the American Society for Clinical Pharmacology & Therapeutics.
Joshua Sturm
(CRO)Prior to joining Color in 2024, Joshua spent over 4 years at Hinge Health, joining as VP of Partnerships & Business Development before moving into the role of VP of New Market development. Before that, he was VP of Key Accounts (Health Plans) at Surescripts and also spent nearly 14 years at Express Scripts, holding various roles including Director of Account Management and Senior Director of Strategic Relations.
Stephan Meyer-Ewald
(CPO)Prior to joining COlor in 2022, Stephan was the VP, Head of People at Roblox and SmartThings. He also spent 9 years at Google as a Director of People Operations and Project Director.
Dany Matar
(COO)Dany joined COlor in 2019 working in Strategic Partnerships, since then he has held a number of roles and moved into the role of COO in 2025. Prior to Color, he was an Engagement Manager at McKinsey & Company.
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