Senior Manager of Mid-Market Customer Success, Color
$140-185k
Data-driven platform for population healthcare
Be an early applicant
Data-driven platform for population healthcare
501-1000 employees
Be an early applicant
$140-185k
501-1000 employees
Company mission
To provide a data-driven approach to helping everybody lead their healthiest lives possible.
Role
Who you are
- If you are not sure that youâre 100% qualified but are up for the challenge - we want you to apply!
- This role is ideal for someone who thrives at the intersection of client management, client success strategy, operational excellence, and team development, and whoâs excited to build for growth in a mission-driven, fast-moving environment
- 7+ years in Customer Success, Account Management, or Client Services, with 5+ years in people leadership roles
- Proven success building and scaling mid market Customer Success teams in healthcare benefits or digital health
- Strong understanding of employee health benefits, mid-market client dynamics, and ASO health plan structures
- Demonstrated ability to be a player / coach - able to balance high-touch client engagement with scalable systems thinking while supporting, mentoring, and empowering your team to do the same
- Experience building a 1-many framework, designing and implementing playbooks, tools, and processes that drive consistent execution and client outcomes
- Operational and analytical acumen, with proficiency in tools like Salesforce, Airtable, and Metabase, demonstrating comfort and excellence using data to inform strategy
- Excellent executive communication skills and the ability to influence across all levels of an organization
- A builderâs mindsetâbias for clarity, structure, and action in a fast-paced, evolving environment
What the job involves
- As the Senior Manager, Mid-Market Customer Success, youâll lead and grow the team responsible for ensuring that Colorâs mid-market clients receive an outstanding experience and achieve meaningful outcomes through our cancer programs
- Youâll be both a strategic client leader and a systems architectâowning key client relationships while building the scalable infrastructure, playbooks, and coaching programs that enable exceptional, consistently delightful client experiences
- Youâll start as a hands-on leader, managing both your own book of business, while building a team of CSMs to support our growing book of business. Youâll also develop the strategy and operational foundation for scale across 2026 and beyond
- This is a full-time, high-impact individual contributor and people-leader role
- Own a portfolio of complex mid-market accountsâfrom onboarding through renewal and growthâensuring clients achieve measurable outcomes
- Provide strategic oversight across the teamâs book of business, supporting CSMs on portfolio planning, stakeholder management, and proactive engagement
- Drive high-touch client relationships while identifying opportunities for expansion, upsell, and retention
- Lead executive-level conversations with key accounts and act as the escalation point for critical issues
- Ensure consistent execution of onboarding, QBRs, and renewal processes that align with Colorâs growth goals
- Own and achieve strong, ambitious outcomes across the mid-market portfolio in terms of customer impact, advocacy, outcomes, retention and growth
- Hire, lead, coach, and develop a high-performing team of Mid-Market CSMs focused on delivering value and impact
- Set clear expectations, goals, and success metrics for individuals and the team
- Build a culture of accountability, feedback, and growth through regular 1:1s, performance reviews, and professional development planning
- Define hiring profiles, career pathways, and onboarding programs as the team scales
- Develop and deliver enablement programs that strengthen client management, strategy, communication, and data-driven decision-making
- Design and implement scalable systems, playbooks, and engagement frameworks to standardize client management across the customer journey
- Partner with CS Ops, RevOps, and Data teams to enhance dashboards, metrics, and automation that improve visibility and execution
- Identify repetitive workflows (e.g., QBR prep, reporting, eligibility management) and streamline or automate for efficiency
- Establish feedback loops, escalation protocols, and consistent processes that empower CSMs to act autonomously while aligning to company strategy
- Use data to measure performance, drive insights, and continuously refine processes to improve client outcomes and operational efficiency
- Collaborate with Sales, Product, Implementation, Clinical, and Marketing to ensure smooth handoffs and cohesive client engagement
- Act as the internal advocate for mid-market clientsâsurfacing insights, influencing roadmap priorities, and representing the segmentâs voice in strategy discussions
- Partner with internal teams to design initiatives that drive client retention, expansion, and health outcomes
- Represent the mid-market segment in Customer Success leadership forums and company-wide operational planning
Our take
The genetic testing market is hugely promising, with an annual growth rate of over 10%, itâs expected to grow to a $21 billion industry by 2027. Colorâs main offering is genetic testing, an increasingly popular preventative healthcare strategy which informs patients about inherited health risks, and puts them in contact with counselors to work on a response plan.
There are plenty of prominent actors in the marketplace, with 23andMe the most well known. However, Color stands out from its competitors by not working in the direct-to-consumer market, but by partnering up with employers, unions and governments to provide population-wide insights. The companyâs client list is impressive, including the National Institutes of Health and the State of California, as well as Salesforce, Levis and Visa.
Thanks to a near $170 million series D funding round at the beginning of 2021, the companyâs value hit âunicornâ status as it surpassed $1.5 billion. The companyâs future growth will be interesting to watch, with the company announcing a new behavioural healthcare solution in October 2022 alongside the acquisition of mental health platform Mood Lifters. In 2024, Color began working with OpenAI on early detection tools for cancer. These developments are in line with Color's aim to build a wider infrastructure for a tech-based public health approach and indicate a push for a future IPO.
Steph
Company Specialist at Welcome to the Jungle
Insights
-36% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2021
$100m
SERIES E
Jan 2021
$167m
SERIES D
Total funding: $482m
Company benefits
- đ° Competitive salary
- ⨠Comprehensive medical, dental, vision, life, and disability benefits
- đ 401k match
- đ Monthly phone and wifi stipend for employees
- đ Generous vacation policy, paid holidays and company-wide recharge days
- đź Equal paid parental leave for birthing and non-birthing parents
- 𧏠Four complimentary clinical-grade genetic testing kits for you and your family
Company HQ
Ingold - Milldale, Burlingame, CA
Leadership
Othman Laraki
(CEO & Co-Founder)After an MBA at MIT, they worked at Google as a Product Manager for almost 4 years, prior to co-founding Mixer Labs and working at Twitter and Pinterest. They left this Board role at ESI Group in 2012 to co-found Color in March 2013.
Elad Gil
(Board Member & Co-Founder)They hold a Ph.D. from MIT and has degrees in mathematics and biology from UCSD. Former Product Manager for Google Mobile Maps and was VP at Twitter before co-founding Color.
Share this job
View 11 more jobs at Color