IT Support Specialist, Snorkel AI
$101-159k
1+ day a week in office
The AI data research lab
Be an early applicant
The AI data research lab
501-1000 employees
Be an early applicant
$101-159k
1+ day a week in office
501-1000 employees
Company mission
To empower everyone to solve their most impactful problems through data-centric AI.
Role
Who you are
- As we scale toward major growth and security compliance milestones, we need a technical enabler – someone who views “IT Support” not as a burden, but as an opportunity to identify friction and automate it out of existence
- A "Bias for Action" Engineer: You don’t wait for a ticket to tell you something is wrong. You see a bottleneck and you build a solution
- 6+ Years of IT Excellence: You have deep roots in modern, cloud-first startup environments
- The Stack Expert: You have "system administrator" experience with Okta, Jamf Pro, Crowdstrike, Cisco Meraki, and Google Workspace. * Scripting & API Savvy: You are proficient in Python or Bash. You don't just use apps; you connect them via APIs to create seamless workflows
- Customer-Centric: You have a "no task too small" attitude. You take pride in helping a teammate solve a technical hurdle so they can get back to building
- Clear Communicator: You can translate "Technical Debt" into "Business Risk" for leadership and provide empathetic, clear instructions to non-technical users
What the job involves
- We are seeking a high-impact IT Operations Engineer who is as comfortable in the weeds of troubleshooting as they are designing the future of our automation
- You will be the primary “boots on the ground” for our tech stack, ensuring that as we grow, our system remains invisible, secure, and seamless
- The Ultimate Enabler: Provide Tier 1/2/3 support for our global team. You are the "final stop" for complex macOS/Windows issues, network drops, and SaaS integrations. If it’s broken, you fix it; if it’s repetitive, you automate it
- Scale through Automation: Build and maintain the "glue" between our tools. You will use AI agents, API scripts (Python/Bash), and Okta Workflows to ensure onboarding, offboarding, and access requests happen in seconds, not hours
- Security & Compliance "Doer": Lead the technical execution for SOC2 compliance. You will implement the controls in our tech stack (e.g. Okta, Jamf Pro, Crowdstrike, etc.), perform access reviews, and ensure our Cisco Meraki network is hardened and audit-ready
- Full-Stack Management: Own the daily health of our core tools: Google Workspace, Slack Enterprise Grid, Zoom, and Atlassian (Jira/Confluence)
- AI Implementation: Proactively improve our AI-driven solutions (like LLM-powered support bots) to enable self-service for employees, allowing you to stay focused on high-value scaling projects
- Office & AV Infrastructure: Maintain and optimize local office networking (Meraki) and high-stakes conference room AV to ensure a frictionless "it just works" experience for the team
Our take
Demand for AI is increasing in almost every industry, but the machine learning that fuels it is tedious to set up. In order to train machine learning algorithms, training data must be labelled manually, and this contributes to expenses in time, money and resources when integrating AI within a business.
Snorkel AI develops programmatic approaches to data labelling in order to automate the setup process of machine learning and decrease the required timeframe for a business to begin providing AI services. In addition to these automated data categorization services, the company also integrates data training, management, and analysis into a unified AI-deployment platform.
The complex computer science behind AI setup has resulted in many businesses without computer science backgrounds being left behind, and Snorkel AI has set this as their target audience. And recently, the company raised some serious funding which it plans to use to expand the company;'s engineering, research, and go-to-market efforts.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
May 2025
$100m
SERIES D
Aug 2021
$85m
SERIES C
Total funding: $235m
Company benefits
- Health: Snorkelers and their dependents are covered by comprehensive medical, dental, and vision plans.
- Wellness: All Snorkelers get a yearly wellness stipend to use on anything related to health and well-being.
- PTO and rest days: We provide unlimited personal time off so you can find your work-life balance. Plus, two company-wide rest days per quarter in addition to company holidays.
- One global team: From our headquarters in Redwood City, CA, to regional offices in San Francisco and New York, we work together as one global team.
- Events: Get to know your fellow Snorkelers outside of work! We host regular events and learning opportunities for our teams across our offices and virtually to connect, have fun, and grow.
- Family leave: Snorkel offers generous parental leave for both birthing and non-birthing parents based on eligibility.
Company HQ
Centennial, Redwood City, CA
Leadership
Alex Ratner
(Co-Founder & CEO)Studied at Harvard and received a PhD from Stanford. They are also an Assistant Professor at the University of Washington.
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