Account Operations Manager, Scaler

• Minimum 2 years of professional experience; strongly preferred business-to-business (B2B) real estate client/customer service experience; preferably consultative customer service experience working within the real estate, financial services, fund management, consulting, banking, and/or ESG industry
• Bachelor's degree in Business, Real Estate, Sustainability, Marketing, or otherwise proven experience equivalent
• Advance Proficient in Microsoft Excel and PowerPoint
• Excellent data management skills
• Excellent communication, organizational, strategic thinking, and problem-solving skills

Desirable

• We are seeking for an engaged, dynamic Account Operations Manager to work with and manage the day-to-day relationships with our Scaler clients, real estate investors and advisors
• The Account Operations Manager will collaborate cross-functionally to provide an exceptional client experience to Scaler clients from onboarding to management to renewal
• The Account Operations Manager will implement best practices in strategic account management to ensure a seamless support model that strengthens trusted relationships with Scaler clients
• Deliver prompt and professional service to our Scaler clients through verbal and written communications
• Determine client goals, challenges, and data needs, while utilizing product and industry knowledge to optimize the client experience with the Scaler platform
• Proactively manage the full lifecycle of the ESG data gathering and analysis process to meet our customer needs; manage large data sets
• Project manage, organize and prioritize requests and tasks to ensure timely and accurate responses to clients
• Develop and maintain positive working relationships with clients and other key partners
• Become a subject matter expert per Scaler, Commercial Real Estate Investment, and ESG; maintain an aptitude for learning
• Contribute to the overall Scaler partnership strategy
• Contribute to client service process optimization and resources, including updates to onboarding, feedback, tutorials, and other materials