Account Operations Manager, Scaler
+ Equity stake
ESG real estate data platform
Open for applications
ESG real estate data platform
1-20 employees
Open for applications
+ Equity stake
1-20 employees
Company mission
To take the pain out of ESG and empower the real estate industry to make and achieve ambitious goals.
Role
Who you are
- Minimum 2 years of professional experience; strongly preferred business-to-business (B2B) real estate client/customer service experience; preferably consultative customer service experience working within the real estate, financial services, fund management, consulting, banking, and/or ESG industry
- Bachelor's degree in Business, Real Estate, Sustainability, Marketing, or otherwise proven experience equivalent
- Advance Proficient in Microsoft Excel and PowerPoint
- Excellent data management skills
- Excellent communication, organizational, strategic thinking, and problem-solving skills
Desirable
- Experience coding using general-purpose programming languages like PHP, Python, Javascript, SQL, and CSS
- Industry background in Real Estate, Sustainability, and/or tech
What the job involves
- We are seeking for an engaged, dynamic Account Operations Manager to work with and manage the day-to-day relationships with our Scaler clients, real estate investors and advisors
- The Account Operations Manager will collaborate cross-functionally to provide an exceptional client experience to Scaler clients from onboarding to management to renewal
- The Account Operations Manager will implement best practices in strategic account management to ensure a seamless support model that strengthens trusted relationships with Scaler clients
- Deliver prompt and professional service to our Scaler clients through verbal and written communications
- Determine client goals, challenges, and data needs, while utilizing product and industry knowledge to optimize the client experience with the Scaler platform
- Proactively manage the full lifecycle of the ESG data gathering and analysis process to meet our customer needs; manage large data sets
- Project manage, organize and prioritize requests and tasks to ensure timely and accurate responses to clients
- Develop and maintain positive working relationships with clients and other key partners
- Become a subject matter expert per Scaler, Commercial Real Estate Investment, and ESG; maintain an aptitude for learning
- Contribute to the overall Scaler partnership strategy
- Contribute to client service process optimization and resources, including updates to onboarding, feedback, tutorials, and other materials
Our take
We all use a building in some capacity whether that be for work, or to live. The question is - do we know the impact that the property has socially or environmentally? The reality is that the real estate sector contributes an estimated 20% to the world’s carbon emissions, as well as having several other environmental impacts.
Scaler collects ESG (environmental, social, and governance) data to better understand and encourage the real estate industry to do better in this field. With that promise, the company could make a vast impression on the climate crisis, alongside bringing light to the other aspects that ESG data covers.
For a startup, Scaler is setting out with huge ambition by tackling such a complex issue. The company boasts about its very passionate team who’ve worked in relevant sectors including the “Global Real Estate Sustainability Benchmark” - which brings essential expertise that could really help as Scaler grows.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
Company
Funding (2 rounds)
Jul 2024
$10m
SERIES A
Jul 2022
$2.8m
EARLY VC
Total funding: $12.8m
Company benefits
- Opportunity to work with a highly talented and committed team that is part of a fast growing international startup
- A generous equity stake in the company
- 25 paid vacation days per year, but opportunity for more if needed
- Four months parental leave
- Annual personal development budget
- We are a global company with remote employees, but we also meet in person at least once a year
Company HQ
Jeruzalem, Amsterdam, Netherlands
Leadership
Luc van de Boom
(Chief Business Officer)CEO & Founder of Cooltree. Was previously Product Lead (Sustainability) at Cushman & Wakefield Netherlands as well as an Advisor on ESG data-related projects for INREV.
Salary benchmarks
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