Senior Customer Engineer, Cloudflare
Digital Native Enterprise - New York
$231-300k
This role is eligible to participate in Cloudflare’s equity plan
Office located in New York metropolitan area
Web performance and security platform
Be an early applicant
Web performance and security platform
1001+ employees
Be an early applicant
$231-300k
This role is eligible to participate in Cloudflare’s equity plan
Office located in New York metropolitan area
1001+ employees
Company mission
To help build a better Internet that is bold and ambitious.
Role
Who you are
- Deep understanding on The Life of a Request on the Internet
- Experience in a customer-facing technical role: Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering
- Broad technical expertise across: web security (WAF, DDoS mitigation, TLS, Zero Trust / SASE), networking (BGP, DNS, SD-WAN, MPLS, TCP/IP), and cloud infrastructure (AWS, GCP, Azure)
- Exceptional communication and presentation skills — equally fluent in a whiteboard architecture session with engineers and a strategic business review with the C-suite
- AI-Native Development: You have integrated AI-augmented workflows (e.g., Windsurf, OpenCode) into your daily development cycle to accelerate prototyping and delivery
Desirable
- Hands-on experience with Cloudflare's Developer and AI platform: Workers, Workers AI, AI Gateway, Vectorize
- Applied AI knowledge: prompt engineering, LLM orchestration, Retrieval-Augmented Generation (RAG) architectures
- Proficiency in Python, JavaScript, or Go — able to write integration scripts, API connectors, and edge computing functions
- Familiarity with CDN, reverse proxy (WAF), forward proxy (SWG), and serverless application patterns
- Hands-on experience building cloud-based applications
- Experience building relationships and driving technical wins across multi-stakeholder, enterprise accounts
- Cloudflare platform certifications or meaningful hands-on deployment experience
- Exposure to DevOps, security operations, or emerging GenAI trends
- Relevant industry certifications (cloud, security, networking)
What the job involves
- Customer Engineers on the Digital Native Enterprise team work with Cloudflare's most innovative and high-growth accounts — Cloud-native, technologically advanced companies building at internet scale
- This role focuses on both the acquisition of new Digital Native accounts and the expansion of existing ones
- The ideal candidate is a builder with a deep technical foundation and a commercial mindset, capable of engaging from the engineer in the weeds to the executive in the boardroom — across Application Development, Performance, Security, and Infrastructure
- As a Customer Engineer, you are a technologist embedded within the GTM organization
- You own the technical relationship from initial discovery through onboarding, adoption, renewal, and expansion
- You'll be delivering architectural value and measurable business outcomes across the entire customer lifecycle
- You will report to the Regional Customer Engineering Leader and partner closely with your aligned Account Executives
- Technical Validation (Pre-Sales):
- Lead technical discovery, design bespoke architectures, and deliver compelling demos and Proofs of Concept (PoCs) across Cloudflare's portfolio — Security, Networking, and Developer Platforms
- Build technical champions and executive relationships within target accounts
- Represent Cloudflare at industry events, developer communities, and cybersecurity conferences
- Customer Adoption & Value Realization:
- Serve as the primary technical contact from contract signature through full platform adoption
- Lead and oversee technical onboarding and implementation — you are the engineering relationship, not a handoff
- Proactively monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-value
- Commercial Accountability & Expansion:
- Carry a variable quota tied directly to new business acquisition and ongoing account growth
- Identify and drive strategic cross-sell and upsell opportunities grounded in platform usage data and customer business objectives
- Lead technical Quarterly Business Reviews (QBRs) that translate platform metrics into C-level ROI
- Trusted Advisory:
- Maintain continuous, deep relationships with key stakeholders — from engineering leads to CISOs and CTOs — throughout the entire customer lifecycle
- Advise on architecture best practices, security posture, and Cloudflare platform strategy aligned to customer business goals
Our take
Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with over 25 million global internet properties on its network.
Cloudflare has been responsible for a number of admirable initiatives, offering free web protection to human rights groups, journalists, artists, and US election websites. This goes some way to counteracting the flak Cloudflare has received in some circles for the controversial groups and users who use its services. This chequered history, however, has not affected its over 80% market share in the content delivery network field.
This is perhaps in part because it has proven sharp at staying abreast of the rapidly morphing tech and digital space and customer demands. For example, Cloudflare is shifting to 100% renewable energy usage to create a zero-emissions internet, and in 2020 released a feature that would help users navigate data privacy regulations by selecting where their data is stored.
And impressive third-quarter 2025 results show strong momentum, with revenue rising to $562 million from $430 million a year earlier. The company also raised its full-year guidance, underscoring confidence in continued growth. As demand for secure, cloud-based infrastructure keeps growing, Cloudflare's expanding platform and improving efficiency leave it well positioned to capture further gains in a rapidly growing market.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Competitive pay: We offer a competitive total rewards package, where every employee is an owner of our stock.
- Take-what-you-need vacation: We encourage employees to find a comfortable work-life balance by taking as many days off as they need while still being able to perform their jobs satisfactorily. (We really mean it!)
- Paid maternity & paternity leave: Our global parental leave policy allows up to sixteen paid weeks of bonding leave time for all qualifying new parents.
- Employee benefits: We offer a comprehensive benefits package including healthcare, life insurance, short- and long-term disability, pension plans in accordance with the market practice in our locations.
- Commuter program: We are flexible about where we work and value connecting at the office. Our commuter benefits program is in place to support team members' commute to work via public transportation without the extra cost burden.
- Wellbeing: Global offerings that provide mental health, childcare and family forming support to our employees across our offices.
Company HQ
China Basin, San Francisco, CA
Leadership
Lee Holloway
(Co-Founder & Lead Engineer)Lee began their career as an Engineer at Homewarehouse for a year before working at Unspam Technologies for 4 years. They co-created Project Honey Pot in 2004 and Cloudflare in March 2009, serving as Lead Engineer of both to present.
Michelle Zatlyn
(Co-Founder, President & Co-Chair)Having worked for Investor Economics and I Love Rewards for a combined 4 years, Michelle worked at Toshiba for 3 years as a Product Manager. She then co-founded Cloudflare in 2009 as COO, and has served as President since 2020. She is also a Board Member at Atlassian.
Matthew Prince
(Co-Founder & CEO)Matthew studied for an MBA at Harvard Business School before co-founding Unspam Technologies in December 2001, and Cloudflare in 2009, where he has served as CEO ever since.
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