Global Public Sector Sales Onboarding & Strategic Programs Lead, Salesforce

• The ideal candidate brings strong program management execution discipline, a seller mindset, and a relentless passion for building enablement experiences that actually change behavior and accelerate time-to-productivity
• 5–8 years of experience in sales, enablement, program management, or instructional design in a B2B enterprise technology environment
• Seller mindset is non-negotiable — you understand how sellers learn, what they need to be productive, and how to translate complex content into actionable, memorable training
• Proven ability to design and execute adult learning programs that stick — not just check-the-box training, but content that actually changes behavior and builds competency
• Strong program management skills — you can manage multiple cohorts, tracks, and stakeholders simultaneously without dropping a ball
• Exceptional written and verbal communication skills
• Creative and strategic thinker — you see gaps before they become problems and propose solutions before you're asked
• Comfortable with data — experience using Tableau dashboards, CSAT data, and participation metrics to drive program improvements
• Experience managing ACT/Trailhead/LMS training platforms and compliance reporting preferred

Desirable

• The Global Public Sector (GPS) Sales Excellence & Enablement team is seeking a Manager, GPS Sales Onboarding & Strategic Programs based in McLean, VA (office flex) or U.S. remote
• The GPS organization is one of the most unique and specialized business units at Salesforce — serving Public Sector, Education, and Nonprofit customers under the lens of government regulations, compliance requirements, and highly differentiated selling motions
• This role is a high-impact Individual Contributor (IC) at the Program Manager Lead level, reporting directly to the Director, GPS Sales Excellence
• With a strong programmatic foundation in place, this individual will own and evolve the end-to-end GPS Sales Onboarding experience — ensuring every GPS sales new hire is armed with the knowledge, tools, and confidence to become a high-performing GPS seller
• This role will work closely with the Director of GPS Sales Excellence & Enablement to own and continuously improve the GPS Sales Onboarding program across Public Sector, Education, and Nonprofit verticals
• Initially, the role will focus on managing and delivering the core onboarding program infrastructure — including ACT training assignments, compliance reporting, the GPS New Hire Orientation, and the GPS Field Immersion Program — while building strong relationships across GPS sales, operations, and enablement teams
• Sample projects range from designing and managing role-specific onboarding learning journeys across AE, ECS, BDR, and SE new hire populations, to running the bi-monthly GPS Field Immersion Program cohort experience, producing leadership reporting on new hire readiness, and driving strategic enhancements to the onboarding experience
• Over time, this role will also drive the strategic evolution of GPS Sales Onboarding — identifying gaps, expanding program reach to new roles and geographies, and ensuring GPS is represented in company-wide enablement planning
• Success in this role requires the ability to think like a seller, manage complex programs with precision, and build relationships across all levels of the organization
• This impact will be measured by initiatives outlined in your yearly V2MOM (a very transparent goal setting system which tracks your values, vision, methods, obstacles and measures)
• As one of the most innovative companies in the world, we are also expected individually to contribute to innovating in any area we work
• Finally, we are an Ohana (family) culture organization and look to bring on great people who work well with others and love to celebrate success!
• Own and evolve the end-to-end GPS Sales Onboarding program for AE, ECS, BDR, and SE new hires across Public Sector, Education, and NGO verticals
• Build on an established, clean framework and take the program to the next level through innovation, seller-first design, and data-driven iteration
• Manage role-specific onboarding learning journeys (Stages 1–3) delivered through Astro's Course Tracker (ACT) with 120-day completion requirements
• Design and support delivery of the live GPS New Hire Orientation session across AMER, EMEA, and ANZ regions with the support of local Enablement Business Partners
• Maintain and evolve the GPS New Hire Guide and GPS Onboarding Checklist toolkits for new hires and their hiring managers
• Partner closely with the GPS Sales Excellence & Enablement team to ensure alignment with field priorities and provide train-the-trainer sessions
• Training Assignment & Compliance Reporting
• Manage the monthly LMS training assignment process for all GPS new hires — ensuring the right courses are assigned at the right stage of onboarding
• Run monthly reporting on training completion across the GPS new hire population, tracking progress against required completion dates
• Execute monthly communications cadence to new hires and their managers: overdue notices, outstanding course reminders, and escalation messaging
• Partner with Public Sector COE Enablement, Legal, Ethics & Integrity, and Global Enablement to keep compliance training current, accurate, and aligned with GPS-specific regulatory requirements
• Maintain visibility dashboards (Tableau) for GPS leadership on new hire readiness and completion rates
• Own the bi-monthly cohort-based GPS Field Immersion Program for AE and ECS new hires (~month 3 in their journey) — the final and most impactful stage of GPS onboarding
• Program runs across 7 weeks with a blend of self-paced micro-content (video, Slack), live workshops hosted by GPS subject matter experts, and quizzes
• Manage all logistics: enrollment, Slack channel setup, calendar invites, engagement tracking, participation points/prizes, and CSAT measurement
• Coordinate with GPS subject matter experts on content currency, video recording schedules, live workshop prep, and presenter readiness
• Target and maintain a 4.5+ CSAT rating across program and live workshops
• Maintain the GPS Onboarding Learning Journey Tracker to monitor new hire progress at the individual and cohort level
• Produce regular reporting for GPS sales leadership on new hire status, onboarding health, and compliance
• Develop and send targeted new hire communications including welcome packages, manager support packages, and milestone reminders throughout the 5-month onboarding journey
• Partner with Sales Operations and HR/Employee Success to ensure accurate new hire data flow and timely program enrollment
• Identify gaps in the current onboarding experience by thinking like a seller and performing voice of the field connections
• Stay continuously current on evolving internal tools, processes, selling motions, and product changes — and rapidly integrate updates into onboarding curricula
• Build and sustain cross-functional partnerships with Sales, Sales Operations, Solutions, Sales Programs, RFx, Deal Strategy & Execution, ECS, and Global Enablement
• Drive program expansion to additional roles (Leaders, FLMs, SE, ECS, Specialists, BDR, Promotions/Internal Transfers) and geographies (AMER, EMEA, APAC)